Park Management Contract - Tuncurry FY190301 - RFT-10022051

NSW Crown Holiday Parks Trust trading as Reflections Holiday Parks (the Principal) are seeking park management service providers. These service provider (the Contractor) undertakes the day to day management of the holiday park in accordance with the park management agreement.

Who should apply

We encourage applicants from diverse backgrounds to apply. We are looking for contractors whose team is customer service focused, business savvy and possess the practical skills to excel in all aspects of holiday park managements. Our ideal managers are resourceful, energetic and comfortable operating in a fast paced environment. They are eager to find new customers to share our iconic locations with, and are enthusiastic about delivering value to our guests on each and every stay. As managers, they appreciate the importance of our financial success, and the role it plays in ensuring our strategic objectives are met.

Managers need to propose a credible team to manage the park. These core operational responsibilities include:

- engaging and managing staff;

- housekeeping;

- grounds maintenance;

- repairs and maintenance;

- financial management (budgeting, planning);

- waste management;

- engaging suppliers;

- managing security and antisocial behavior;

- local marketing;

- guest engagement; and

- various ad hoc tasks & administration.

Keeping the link between our park managers and their guests is essential to our business. Our park managers (our ‘Key Persons’) are expected to be active and involved in the day to day operation of the park. This is not a hands off management role, and requires full time attention of the key persons.

RHP strongly encourages applicants with customer service and hospitality backgrounds to apply.

Whilst Holiday Park industry experience is well regarded, it is not always essential. Where applicants demonstrate the following, they will likely be competitive:

• valuable complimentary experience;

• resourceful, with a 'can-do' attitude;

• enthusiasm and initiative to learn quickly;

• business savvy;

• enthusiasm for RHP's strategic direction;

• proficiency with common ICT, customer service and administrative tasks.

Applicants who are new to the tendering process should not be deterred from making a submission.

Refer to Additional Details / Instructions

Applicants must lodge their response via tenders.nsw.gov.au

Applicants must refer to the documentation.

Estimated commencement of 1 July 2019.