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Request for Proposal - Moree On Demand Public Transport - TfNSWSF102019Moree

RFT ID TfNSWSF102019Moree
RFT Type Open Tenders
Published 23-Oct-2019
Closes 10-Jan-2020 2:00pm
Covered Procurement Yes
Category (based on UNSPSC)
78110000 - Passenger transport
Agency Transport NSW - Corporate

Contact Person
Sam Frety
Phone: (02) 8574 3536

Tender Details

The Moree On Demand Public Transport pilot commenced on 26 November 2018 and has proved to be very popular amongst the community of Moree, including both residents and visitors.  The take up of the service during the pilot period has demonstrated that On Demand Public Transport can provide personalised and meaningful public transport options that are utilised by the community. 

Based on the success of the Moree On Demand pilot it has been determined that an ongoing service will be established for the provision of the public transport service in Moree.  The current pilot will continue until such time as the ongoing on demand service commences.

TfNSW is seeking Proposals that provide outstanding customer outcomes and value for money. A key element of this will be the provision of flexibility and mobility in the transport offering.

Respondents to this RFP should use the operational data provided from the Moree on demand pilot to enable the creation of innovative and customer focused Proposals to:

  • Provide end to end transport solutions for customers to meet customer transport needs in Moree for both residents and visitors;

  • Deliver an efficient solution that uses systems/processes to maximise the number of people using the transport service in an efficient manner; 

  • Deliver value for money transport outcomes for the NSW Government

    Transport for NSW seeks Proposals for the supply of on demand public transport services in the Moree area for a period of 3 years and up to one extension of 1 year ie 3 years + 1.  



NSW Regions: New England

RFT Type

Open Tenders - An invitation to tender by public advertisement with no restriction placed on who may tender. Tenderers will normally be required to demonstrate in their tender that they have the necessary skills, resources, experience, financial capacity, and in some cases licences, accreditations, etc., to fulfil the tender requirements.

Additional Details / Instructions

In order to gain access to the RFx documents, Proponents are required to register their interest by completing and executing the Supplier Confidentiality Deedpoll and returning via an email to:


Covered Procurement Details

  • The Procurement (Enforceable Procurement Provisions) Direction 2019 applies to this procurement
  • A government agency may conduct negotiations with suppliers regarding the procurement

Multi Agency Access


Participation Instructions

?View help on downloadSoftcopy Download a softcopy - free
?View help on lodgeResponse Lodge a response


?View help on viewAddenda View and Download Amendments
  1. 30-Oct-2019 4:21pm

    Interactive Sessions Registration

    Transport for NSW (TfNSW) is taking registrations for respondents of the RFP Moree On Demand Public Transport to attend an interactive session with TfNSW. Sessions are not a mandatory requirement to take part in the RFP.

    Please find attached Addendum 1 for further details.

  2. 12-Nov-2019 4:55pm


    Clarifications in relation to the Data Spreadsheets (Operational Data File_SD_1_1 Feb19-Sep19 and Operational Data File_SD_1_2 Feb19-Sep19)


  3. 21-Nov-2019 4:04pm

    Addendum 3  - Transport for NSW (TfNSW) received clarification in relation to the livery TfNSW is looking for on the buses supplied. Please see attached response.

  4. 3-Dec-2019 4:19pm

    Transport for NSW (TfNSW) received clarification in relation to whether the On Demand service is captured by the Point to Point legislation.

    Please find attached response (Addendum 4) in relation to this clarification.

  5. 10-Dec-2019 4:44pm

    Transport for NSW (TfNSW) received clarification in relation to the “Transport Connected Bus Program (Tracking & Passenger Counting)” program.

    Please find attached answer to the clarification.

  6. 11-Dec-2019 11:23am
    No Download File

    Check attachments

  7. 11-Dec-2019 1:00pm

    Transport for NSW (TfNSW) received clarification in relation to the current pilot operator use of a mobile phone as the booking contact, how will a seamless transition to a toll free number occur. Will there be an obligation on their part to transfer this number to the new operator for call forwarding purposes during the transition period.

    Please find attached answer to the clarification.

  8. 11-Dec-2019 1:04pm

    Transport for NSW (TfNSW) received clarifications in relation to the carriage of children and new and repeat customers is being provide following questions asked through the interactive sessions.

    Please find attached answers.

  9. 11-Dec-2019 1:10pm

    Publication of Addendum 2 
    Transport for NSW (TfNSW) received clarifications in relation to the data spreadsheets content. The questions received:

    • For SD_1_1 columns N and O there do not seem to be proper time entries.
    • For SD_1_2 there seem to be monthly kms travelled in the thousands and hours in the hundreds. Is this data supplied accurate?

    Please note below answers to the above questions:

    • SD1_1 – Further insights on time data can be seen by custom formatting the time columns to:  (yyyy - mm - dd hh:mm); These are: ‘column I’, ‘column N’, ‘column O’, ‘column S’, ‘column T’, ‘column AB’.
    • SD1_2 – some vehicles travel more than others, therefore have more kilometres and hours allocated to those vehicles.