Tender Details
The purpose of this RFP is to procure a Concierge and Workplace Services provider to support the broader objective of the Activity Based Working (ABW) environments in creating a welcoming and enjoyable space for staff of, and visitors to TfNSW to engage with.
As the face of the each building, positive customer experience, pro-active assistance and the creation of warmth and familiarity is paramount to the delivery of Concierge Services. TfNSW expects the Proponent’s Concierge Services staff to be the first point of contact for any staff or visitor queries and therefore will need to have an understanding of all the appropriate processes in order to pro-actively and helpfully respond to staff and visitors.
The Concierge Services are also expected to support TSS by escorting visiting contractors where required and or directed. Throughout the Contract Term, the Proponent is expected to develop a pool of staff that are knowledgeable in the unique requirements and customs of each location in order to consistently deliver to customer expectations across all sites.
To enable this, TfNSW expects a Proponent to develop their staff such that each site has more than one resource familiar with its unique requirements as opposed to only the one individual.
It is critical for the solution to be agile and responsive to the ever changing requirements of managing Concierge and Workplace services requirements. Therefore, Services have been clearly defined into Core Services, Optional Services and Ad-hoc Services, as outlined in this RFP
Location
Refer to Additional Details / Instructions
RFT Type
This tender opportunity is not expected to lead to the award of a contract, or the award details will be advertised elsewhere. Please telephone or email the contact officer for details
Additional Details / Instructions
A pre-tender meeting / site inspection will be held on the date, time and place specified on the Title Page of the RFP.
The Contact Person will be available at that time to answer any tenderer’s queries regarding the RFP. Failure to attend the pre-tender meeting will result in your tender not receiving any further consideration.
Location of Work
Several ABW Sites across NSW
