Customer Service / Fit for Purpose Review of ServiceFirst Multi-Client SAP environment - 1000774

ServiceFirst is a multi-client shared services organisation currently supporting a large number of Government agencies.  Historically, services have been provided via different platforms and processes.  ServiceFirst is undertaking a program of integration and standardisation.  It seeks to position itself as an integrated, multi-tenanted, services organisation, capable of delivering benefits from scale and standardisation, whilst also supporting the independent and specific needs of its clients.   A major step on this roadmap has been to establish a Client multi-tenanted SAP environment.

The first release of this multi-tenanted SAP environment is in production and is supporting a small number of clients.  ESS-MSS, Time Recording, Labour Costing and Travel Expenses are currently being rolled out to this group.  Plans are underway to begin migrating in clusters, all of ServiceFirst’s clients to this environment.

The establishment of the Client SAP environment occurred prior to the development of a Whole of Government Blueprint for Corporate and Shared Services.  The blueprint has now been developed and it is timely that the ServiceFirst SAP environment is assessed as “Fit for Purpose” in context of the Blueprint, and recent reviews of ServiceFirst.  This is the focus of this study.  You are invited to provide a quotation to assist in this work. The matters to be examined are in the attached Scope of Work document.

NSW Regions: Sydney

Pre-Qualified / Invited - Only those directly invited to tender, may obtain an RFT for the purpose of lodging a tender response. Generally an invitation from a pre-qualified register of approved tenderers who have the ability to undertake the particular work or type of work proposed, a limited number of service providers are known to carry out the work or service (or in emergency or other restricted situations). Tenderers have usually been pre-qualified, accredited, or selected for the type of work and financial range. Competitive bids called from a standing offer (panel / period) contracts would also use this type.

Tenders are to be lodged through the NSW Department of Services, Technology & Administration tenders web site:  https://tenders.nsw.gov.au/services

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Any amendments (including addenda and changes to tender period) will be made available on that web site, and a notification email will be sent to the system user email address of those that have accessed the web site and obtained the documents.

Please note that the short-listing of your organisation will be shown on the NSW Department of Services, Administration and Technology Tenders web site as one of the invited Tenderers to tender for this work. 

 

This is an invited tender and responses will only be accepted from the following pre-qualified organisations:

Accenture Australia Holdings Pty Ltd 

Capgemini Australia Pty Limited 

PricewaterhouseCoopers 

SMS Consulting Group Ltd 

Tranzform Group Pty. Limited