Customer Relationship Management System - RFT-10000251

RFT ID RFT-10000251

RFT Type Pre-Qualified / Invited

Published 6-Mar-2015

Closes 27-Mar-2015 3:00pm

Category Information Technology Broadcasting and Telecommunications

Agency NSW Procurement

Contact Person

Neil Corcoran
Phone: -
neil.corcoran@finance.nsw.gov.au

Tender Details

This Request for Information will inform a business case/options analysis that will be used to seek approval to proceed with sourcing a CRM system.

This process is restricted to suppliers that are prequalified on the ICT Services Scheme (capability M03).

Reponses must follow the Vendor Response Format provided and address all questions except those marked as optional.

Location

NSW Regions: Far North Coast, Mid North Coast, New England, Central Coast, Hunter, Cumberland/Prospect, Nepean, Northern Sydney, Inner West, South East Sydney, South West Sydney, Central West, Orana/Far West, Riverina/Murray, Illawarra, Southern Highlands
States and Territories: ACT, NT, QLD, SA, TAS, VIC, WA

RFT Type

Pre-Qualified / Invited - Only those directly invited to tender, may obtain an RFT for the purpose of lodging a tender response. Generally an invitation from a pre-qualified register of approved tenderers who have the ability to undertake the particular work or type of work proposed, a limited number of service providers are known to carry out the work or service (or in emergency or other restricted situations). Tenderers have usually been pre-qualified, accredited, or selected for the type of work and financial range. Competitive bids called from a standing offer (panel / period) contracts would also use this type.

Additional Details / Instructions

OBTAINING RFI DOCUMENTS:
Only a downloadable SOFTCOPY version of this RFT is available.

First time visitors to this web site who wish to OBTAIN a copy of this RFT will need to Self-Register to gain access to any documents.

The register link is on the top left hand corner.

To obtain this RFT/EOI and any FUTURE related Amendments that may be issued, you must download to your computer all the files provided (including from time to time any Amendments), by clicking on the DOWNLOAD A SOFT COPY - Free link at the bottom of this page and follow the on-screen instructions.

LODGE A RESPONSE:
Your completed Tender response should be lodged as required by the RFT documents.
It can be lodged electronically via this web page.

Click on the Lodge a Response link at the bottom of this page and follow the on-screen instructions.

Electronic Tender Box Security
During the lodgement process all submitted responses received successfully are encrypted by the system for security and stored securely in the web site “electronic tender box”.

Reponses must follow the Vendor Response Format provided and address all questions except those marked as optional

Conditions for Participation

Prequalified suppliers from the ICT services scheme.