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Department of Education / Human Capital Management Program (HCM) - Phase 2 IQATA - RFT-10022971

Proposed ID RFT-10022971
Notice Publish Date 20-Mar-2019
Expected Issue Date 29-Apr-2019
Category (based on UNSPSC)
81111819 - Quality assurance services
Agency Department of Education - Corporate

Contact Person
PS Tenders
Phone: 0000 0000

Proposed Tender Details

*Please note that this proposed notice is related to Proposed ID DoE1700704597.

The objective of the RFQ is to select a single supplier under the NSW Government ICT Services Scheme that can deliver the best overall solution in terms of quality of outcomes and price for the delivery of the Independent Quality Assurance and Transformation Advisory (IQATA) services.


The Human Capital Management (HCM) Program has been established to improve the processes and systems in place to support the NSW Department of Education's most valuable asset: its people. Phase two of the program will optimise processes for workforce planning, recruitment, talent management, onboarding, and performance development and review. 

Integrated systems will be developed based on SuccessFactors, SAP’s cloud-based human resource management solution. This strategic transformation agenda will enhance the department’s capacity to recruit and retain high quality graduates and skilled staff, and reduce the administrative burden on principals, teachers and hiring managers.

Phase 1 of the Program (January 2017 to September 2018) focused on establishing the high level business requirements and architecture approach and principles for the Department’s HCM systems; and rolled out SAP SuccessFactors Performance and Goals to 300 senior officers in the Department.

The primary objectives of HCM Program Phase 2 are to:

  • Maximise return on the department’s investment in Phase 1 of the HCM Program via responding to lessons learnt from the initial rollout and planning the further rollout of the successfully delivered SAP SuccessFactors Performance and Goals functionality to 5,500 Public Sector Non-Executive (PSNE) employees – thereby unlocking the benefits inherent in a scalable cloud-based software solution. 
  • Establish a Right, Reliable and Repeatable recruitment service for the NSW Department of Education by implementing core customer outcomes addressing four service groups:

                     § workforce planning.

                     § position and organisation management.

                     § recruitment.

                     § onboarding.

This will include enhancing the customer service model, building the critical data foundation and removing process complexity.

As this is a business led change comprising significant business transformation, a large component of the Program will be devoted to organisational change management and stakeholder engagement.


The Independent Quality Assurance and Transformation Advisory (IQATA) services are to be performed within this context. The IQATA will provide the Program with practical and pragmatic recommendations and assessments of what’s appropriate for each situation. Actions arising from recommendations provided by the IQATA will be primarily the responsibility of DoE.

However, it is expected that the IQATA will positively influence HCM and its contracted suppliers to encourage resolution of issues and delivery of program outcomes. DoE therefore has to be able to work consistently over a period of time with an organisation that is capable of learning with the department in an environment where the requirements and outcomes evolve over time.

The IQATA will independently review the Program’s performance on a continuous basis and determine how effective the Department and its suppliers are in remaining on target to meet expected outcomes. The supplier will provide open and frank risk management advice to the department on critical aspects of the governance, management and performance of the Program.


The IQATA is to support the Program’s governance to ensure that the Program is successful. In broad terms, the Program’s success will be gauged by how successful it has been in delivering the expected Program outcomes, which could be broadly described in the following terms:

  •  Benefits are fully delivered.
  •  Solutions provided represent value for money.
  •  Deliverables are of good quality.
  •  Technology architecture is robust, standard and flexible.
  •  Projects are delivered on time and on budget.
  •  Stakeholders are well prepared for the transition.

The HCM Program requires an organisation that can assist with improving the probability of successful delivery and minimise the risk of cost and time blowouts through project health assessments and review of governance, structure, benefits, risks, scope, costs, schedule, business change, communications, and other areas that may affect the success of the Program.

Supplier Resource Requirement & Qualifications

To successfully undertake this engagement, the IQATA must demonstrate the following core competencies: Clearly identify the Resource Category(ies) required, including the number of resources required in this Category within the resulting contract, and their level of seniority vis-à-vis the other Categories required:

  • demonstrable experience in undertaking an IQATA (or similar) services role in a large and complex organisation such that it will demonstrate to the department, the capability and resources to meet the requirements of this role.
  • significant demonstrable experience in undertaking an Independent Quality Assurance and Transformation Advisor role in a complex HCM implementation project/program.
  • a sound awareness or understanding of the nature and scope of DoE corporate and schools.
  • demonstrable experience in providing IQATA services in a program structure with projects at different stages of delivery and complexity.
  • the capability to enlist a team of experienced and skilled resources that will be dedicated to the Program, throughout the entirety of the Program.
  • a sound track record in service delivery where the organisation can demonstrate successful undertaking and completion of significant, complex engagements where time, quality and cost parameters were highly critical.
  • the financial viability to cover its obligations for the term of the engagement.
  • the corporate capability and integrity to conduct this engagement in an honest and ethical manner.
  • the managerial capability to work in a collaborative manner and the ability to willingly enlist the co-operation of department officers and other suppliers.


NSW Regions: Far North Coast, Mid North Coast, New England, Central Coast, Hunter, Cumberland/Prospect, Nepean, Northern Sydney, Inner West, South East Sydney, South West Sydney, Central West, Orana/Far West, Riverina/Murray, Illawarra, Southern Highlands

Additional Details / Instructions

Expected Release

It is anticipated that the RFQ will be released via DoE shortly. The Department will update the release date on this page once confirmed. Please note, documents will not be accessible via NSW e-Tendering.

Instructions to register interest in the RFQ

To register your interest please email the department at

Additional Steps

Suppliers wishing to participate in this tendering event MUST be registered in DoE Ariba. 

If interested in this opportunity, please ensure you have registered or updated your exisiting account details. 

Please follow the insturctions below to register a DoE Ariba account for your organisation or to update your exisiting account details. 

Instructions in registering on DoE Ariba (Online Application)

1.     Ensure your organisation is registered on DoE Ariba

Use the following link to register your organisation on the DoE Ariba portal: . If you are already registered on the DoE Ariba portal, please continue to sign in and update your company details. If you are unable to log in, click on the help center on the right corner of ariba web page.

The department’s process for organisations registering and using DoE Ariba for this application is described in the pdf guide at the following link:


A video guide is also available:


2.     Once you have successfully registered or updated your existing account details on the DoE Ariba portal please email

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