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Sydney Trains & NSW Trains / Customer Experience Management Program - CW60457

Contract Award Notice ID CW60457
Publish Date 6-Feb-2018
Category (based on UNSPSC)
84111600 - Audit services
Agency Sydney Trains
Particulars of the goods or services to be provided under this contract

The provision of an ongoing service to measure the customer experience of services provided by Sydney Trains and NSW Trainlink both on trains and stations. The purpose is to provide a meaningful measurement framework to track change in customer experience and cascade this information to the appropriate level within the organisation. 


Original Contract Duration 9-Jan-2017 to 8-Jan-2019
Amended Contract Duration 9-Jan-2017 to 31-Aug-2020

Contract Award Notice Details

Contractor Name Ernst & Young (EY Sweeney)
ABN 75 288 172 749
Is an Aboriginal or Torres Strait Islander owned business No
Street Address 200 George St
Town/City Sydney
State/Territory NSW
Postcode 2000

Related RFT ID

Estimated amount payable to the contractor (including GST)

(Goods or services supplied)

Method of Tendering


Contract Contains Agency 'PiggyBack' Clause


Industrial Relations Details for this Contract
Name of Sub-contractors (incl. ABN & ACN)

Not Applicable

Applicable Industrial Instruments

Not Applicable

Location of Work

Sydney Trains and NSW Trainlink network

NSW Industrial Relations inspectors routinely audit the employment records of contractors and sub-contractors to all NSW Government contracts. The results of these inspections are published on the NSW Industrial Relations website.