Sydney Trains & NSW Trains / Measuring Customer Experience - WS245981

Sydney Trains are seeking to source a provider for Measuring Customer Experience to provide a meaningful measurement framework to track change in customer experience and cascade this information to the appropriate level within the organisation.

Sydney Trains is intending to award up to 5 years contract.

The measurement framework gives Sydney Trains & NSW Train-Link the ability to align deliverables with customer requirements and build a performance based culture.

NSW Regions: Far North Coast, Mid North Coast, New England, Central Coast, Hunter, Cumberland/Prospect, Nepean, Northern Sydney, Inner West, South East Sydney, South West Sydney, Central West, Orana/Far West, Riverina/Murray, Illawarra, Southern Highlands

Open Tenders - An invitation to tender by public advertisement with no restriction placed on who may tender. Tenderers will normally be required to demonstrate in their tender that they have the necessary skills, resources, experience, financial capacity, and in some cases licences, accreditations, etc., to fulfil the tender requirements.

• Contract Award Notices:
  • CW60457  Ernst & Young (EY Sweeney)

In order to gain access to the Request For Tender documents, Tenderers are required to register their interest by sending an email tenderinfo@transport.nsw.gov.au and include the following:

1) Event Title,

2) RFT ID,

3) Organisation Name,

4) ACN/ ABN,

5) Contact Name,

6) Organisation/Contact Postal Address,

7) Contact Email Address,

8) Contact Phone No.

To gain access to the tender documents in Ariba over the internet once access is provided, please ensure that you are using Windows PC with web browser Internet Explorer Version 6, 7 or above.

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