Sydney Trains & NSW Trains / WS1977080386 – Melbourne Booking Office - WS1977080386A

Purpose of this RFT is to seek proposals from suitably experienced pre-qualified entities to undertake the operation of the booking office and concierge services on behalf of NSW Trains at Melbourne, Southern Cross Train Station. 

It is envisaged that the Managed Service Provider will provide a complete solution for the management and operation of NSW Trains booking office located at Melbourne’s Southern Cross Station on a seven day a week/365 day per year basis. The booking office currently operates from 07:30 to 20.00 hours. During service disruptions, the booking office hours may be altered to align with revised service departure times. The provision of adequate staffing will be the responsibility of the Managed Service Provider during the opening hours of the booking office and operation of the concierge service.

States and Territories: VIC

Pre-Qualified / Invited - Only those directly invited to tender, may obtain an RFT for the purpose of lodging a tender response. Generally an invitation from a pre-qualified register of approved tenderers who have the ability to undertake the particular work or type of work proposed, a limited number of service providers are known to carry out the work or service (or in emergency or other restricted situations). Tenderers have usually been pre-qualified, accredited, or selected for the type of work and financial range. Competitive bids called from a standing offer (panel / period) contracts would also use this type.

In order to gain access to the Request For Tender documents, Tenderers are required to register their interest by sending an email TSS.Bidder@transport.nsw.gov.au and include the following:

1) Event Title, 2) RFT  ID , 3) Organisation Name, 4) ACN/ ABN, 5) Contact Name, 6) Organisation/Contact Postal Address, 7) Contact Email Address (preferably an email address with the contact person's name), 8) Contact Phone No

To gain access to the tender documents in Ariba over the internet once access is provided, please ensure that you are using Windows PC with web browser

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