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Sydney Trains & NSW Trains / Portable Duress Alarm - WS1117577782

RFT ID WS1117577782
RFT Type Open Tenders
Published 12-Jun-2018
Closes 9-Jul-2018 2:00pm
Category (based on UNSPSC)
46171604 - Alarm systems
Agency Sydney Trains

Contact Person
Procurement Help Desk
Phone: 1300 132 136

Tender Details

Sydney Trains is seeking to provide at least 2,500 staff with the capacity to use their smartphones as a platform for a Portable Duress Alarm (PDA) Service.

Sydney Trains is inviting proposals from qualified suppliers to provide the PDA Service, which consists, amongst other things, of the following elements:

  • An Application (“the PDA Application”) that is available on a User’s Smartphone (Android or iOS) and allows the User to notify Sydney Trains Security Operations and/or the Police and Emergency Services (000) of an Incident.
  • The PDA Application will allow Users to be tracked, whilst in a defined Work Location, and/or to notify Security Operations that they are working in an Isolated Working mode.
  • When a User activates the Application, it will generate a Notification which provides the User’s name, phone number and identity, as well as the type of Incident that has occurred, to Security Operations
  • A system that receives the Notification and displays it as an Alarm to Security Operations at Sydney Trains using a Monitoring Portal, hosted by the Contractor, or the Contractor’s third party.
  • Potentially, the inclusion of a “wearable” device that can be used to remotely operate the PDA Application on the User’s smartphone.

The intention is that, when at work (in defined Work Locations), the staff can either use the Wearable (if procured), operate the PDA Application directly, or use the Smartphone (as a phone), to contact 000 or Sydney Trains Security Operations. When the PDA Application is activated, a notification is sent via the Contractor’s PDA Service to the Security Operations team at Sydney Trains, which provides information on the User’s location, contact details and the nature of the incident, in a Monitoring Portal supplied by the Contractor.

Additional Support Services are also being sought, including the provision of training videos, a help desk, and reporting and analysis services.

The Procurement will be conducted using a Procure IT contract, a draft of which is included in the RFX documentation.

Mandatory requirements:

  • To be eligible to participate suppliers must have at least one customer with more than 2000 users.

  • To be eligible to participate suppliers must be an existing member of NSW Government ICT Services Scheme or applied for the membership of NSW Government ICT Services Scheme.


NSW Regions: Inner West, South East Sydney, South West Sydney

RFT Type

Open Tenders - An invitation to tender by public advertisement with no restriction placed on who may tender. Tenderers will normally be required to demonstrate in their tender that they have the necessary skills, resources, experience, financial capacity, and in some cases licences, accreditations, etc., to fulfil the tender requirements.

Additional Details / Instructions

In order to gain access to the Request for Tender documents, Tenderers are required to register their interest by sending an email: and including the following: 

1) Tender No and Title, 2) RFT ID, 3) Organisation Name, 4) ACN/ABN, 5) Contact Name, 6) Organisation/contact postal address, 7) Contact email address (preferably an email address with the contact person's name), 8) Contact phone number

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