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The NSW Government would like to hear from anyone that has the capability and capacity to provide goods and/or services in bushfire affected regions. We are establishing a supplier list that covers any goods or services, including those not available on our whole of government arrangements.

Everyone is welcome to apply hereIf you have any additional enquiries please contact NSW Procurement on 1800 679 289.

Sydney Trains & NSW Trains / WS1977080386 – Melbourne Booking Office - WS1977080386A

RFT ID WS1977080386A
RFT Type Pre-Qualified / Invited
Published 6-Dec-2019
Closes 6-Jan-2020 12:00pm
Category (based on UNSPSC)
80111601 - Temporary clerical or administrative assistance
Agency NSW Trains

Contact Person
Procurement Support Service
Phone: 1300 132 136

Tender Details

Purpose of this RFT is to seek proposals from suitably experienced pre-qualified entities to undertake the operation of the booking office and concierge services on behalf of NSW Trains at Melbourne, Southern Cross Train Station. 

It is envisaged that the Managed Service Provider will provide a complete solution for the management and operation of NSW Trains booking office located at Melbourne’s Southern Cross Station on a seven day a week/365 day per year basis. The booking office currently operates from 07:30 to 20.00 hours. During service disruptions, the booking office hours may be altered to align with revised service departure times. The provision of adequate staffing will be the responsibility of the Managed Service Provider during the opening hours of the booking office and operation of the concierge service.


States and Territories: VIC

RFT Type

Pre-Qualified / Invited - Only those directly invited to tender, may obtain an RFT for the purpose of lodging a tender response. Generally an invitation from a pre-qualified register of approved tenderers who have the ability to undertake the particular work or type of work proposed, a limited number of service providers are known to carry out the work or service (or in emergency or other restricted situations). Tenderers have usually been pre-qualified, accredited, or selected for the type of work and financial range. Competitive bids called from a standing offer (panel / period) contracts would also use this type.

This tender opportunity is not expected to lead to the award of a contract, or the award details will be advertised elsewhere. Please telephone or email the contact officer for details

Additional Details / Instructions

In order to gain access to the Request For Tender documents, Tenderers are required to register their interest by sending an email and include the following:

1) Event Title, 2) RFT  ID , 3) Organisation Name, 4) ACN/ ABN, 5) Contact Name, 6) Organisation/Contact Postal Address, 7) Contact Email Address (preferably an email address with the contact person's name), 8) Contact Phone No

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