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WSROC / RFT18/19-29, CivicRisk Mutual Claims Management - RFT18/19-29

RFT ID RFT18/19-29
RFT Type Open Tenders
Published 13-Jun-2019
Closes 9-Jul-2019 11:00am
Category (based on UNSPSC)
84000000 - Financial and Insurance Services
Agency Penrith City Council

Contact Person
Laura Stott
Phone: 02-47328282

Tender Details

Penrith City Council on behalf of CivicRisk Mutual invites Tenders from suitably qualified and experienced contractors for the provision of Claims Management.  

Scope of works is for CivicRisk Mutual and includes, but is not limited to:

  • Claims management servicing capabilities in areas of general Council insurance program and risk management advice;
  • Evidence of operation of the civil liability act, public risk and proven experience within Local Government industry sector;
  • A demonstrated ability to effectively manage property and liability claims management and related risk management needs;
  • Capacity to work with our appointed Broker to ensure all claims are managed in accordance with our insurance coverage;
  • Innovative and educated recommendations regarding risk management solutions in an effort to mitigate or manage potential risks;
  • Demonstrated experience working with the Mutual industry and provision of creative solutions that take advantage of the wider membership.
  • Proposed Claims management service remuneration based on the services outlined within your proposal.


NSW Regions: Far North Coast, Mid North Coast, New England, Central Coast, Hunter, Cumberland/Prospect, Nepean, Northern Sydney, Inner West, South East Sydney, South West Sydney, Central West, Orana/Far West, Riverina/Murray, Illawarra, Southern Highlands

RFT Type

Open Tenders - An invitation to tender by public advertisement with no restriction placed on who may tender. Tenderers will normally be required to demonstrate in their tender that they have the necessary skills, resources, experience, financial capacity, and in some cases licences, accreditations, etc., to fulfil the tender requirements.

Additional Details / Instructions

All Request for Tender documents and addendums will be published via Penrith Council's Tendering Portal at

Address for Lodgement

Multi Agency Access