NSW Department of Communities and Justice / A Satisfaction Survey – The Department of Attorney General and Justice's Clients with Disability (NSW) - DAGJ 2014/01

Department of Attorney General and Justice is seeking a client satisfaction survey of people with disability accessing seven frontline services across NSW in the last twelve months. Client sample for the survey is a minimum of 60 participants, the participants must have a variety of disabilities including physical, vision, hearing, intellectual, psychiatric disabilities and also include clients with acquired brain injuries.

Client satisfaction should be measured on the client service interaction rather than the outcome of service.

Survey should include a snapshot of the client’s experience, and whether they received a flexible service through the provision of reasonable adjustments. The client’s views on whether the service could be improved to increase accessibility.

A detailed report containing qualitative analysis of the survey results cross each frontline service by type of disability will be produced.

NSW Regions: Far North Coast, Mid North Coast, New England, Central Coast, Hunter, Cumberland/Prospect, Nepean, Northern Sydney, Inner West, South East Sydney, South West Sydney, Central West, Orana/Far West, Riverina/Murray, Illawarra, Southern Highlands

Pre-Qualified / Invited - Only those directly invited to tender, may obtain an RFT for the purpose of lodging a tender response. Generally an invitation from a pre-qualified register of approved tenderers who have the ability to undertake the particular work or type of work proposed, a limited number of service providers are known to carry out the work or service (or in emergency or other restricted situations). Tenderers have usually been pre-qualified, accredited, or selected for the type of work and financial range. Competitive bids called from a standing offer (panel / period) contracts would also use this type.