NSW Department of Communities and Justice / Family Connect and Support Evaluation - prj_4324

The Department of Communities and Justice (DCJ) requires the services of an external contractor to undertake a process, outcome and economic evaluation of Family Connect and Support (FCS). FCS is a referral service for families experiencing vulnerabilities. It is a voluntary, whole-of-family service that aims to support families and link them to the right services before their situation becomes more complex and escalates. 

The purpose of the evaluation is to understand whether the FCS program provides an effective soft entry point into the service system for vulnerable families. The evaluation will be key to understanding the connection between FCS intervention and support in preventing a child, young person and /or family’s issues from escalating. The FCS service model was developed as part of a redesign process. The evaluation will offer insights into the new program design, what’s working well and outcomes families achieve.The evaluation will provide insights and evidence at interim periods to further inform the evolution of the FCS program. It will support continuous service improvement and local service system planning and collaboration. 

Finally, the evaluation findings will be used to support decisions about program continuation, expansion and policy and practice decisions. 

The contract term is until December 2023. 

DCJ views this evaluation as a partnership opportunity to demonstrate how Government, Corporate/research/academic sectors and the non-government sector (primarily FCS funded providers) can effectively work together to achieve better outcomes for children, young people and families and inform broader reform priorities and projects across Government.

The upcoming tender opportunity can only be accessed and responded via the Department’s end to end procurement system, Procurement Central. Any submission lodged outside of Procurement Central will not be considered by the Department.

To participate in the tender opportunity, please register on https://justice.bravosolution.com/web/login.html.

Organisations who have not registered on Procurement Central will not be able to access the tender information once it has been released. If you have already registered on Procurement Central, you are not required to register again.

If you require assistance with registering on Procurement Central, you may contact the Customer Support via below methods.

If you are in Australia please call: 02 8074 8627

If you are outside of Australia, please click here for overseas phone numbers.

E-mail: customersupport@jaggaer.com

As per Advance Notice, Prj_4324_AN published on 14/10/2021.