Customer Service / Employee Assistance Program Services - GCS/667410

Contract Award Notice ID GCS/667410

Publish Date 12-Mar-2020

Category Professional Services (excl Consultancies)

Agency Department of Customer Service

Particulars of the goods or services to be provided under this contract

Employee Assistance Program providing a holistic early and short-term intervention service for employees in response to requests for support, coaching and counselling around personal, professional, health and lifestyle challenges.

Original Contract Duration 18-Feb-2020 to 19-Feb-2023

Amended Contract Duration 18-Feb-2020 to 19-Feb-2025

Contract Award Notice Details

Contractor Name Telus Health (Australia) Pty Ltd
ACN 001344490
ABN 45 134 449 059
Is an Aboriginal or Torres Strait Islander owned business No
Street Address Level 25 303 Collins Street
Town/City Melborune
State/Territory VIC
Postcode 3000
Country AUSTRALIA

Other private sector entities involved in, with an interest in or benefiting from this contract

Not Applicable

Estimated amount payable to the contractor (including GST)

$671,715.00 (Goods or services supplied)

Amended estimated amount payable to the contractor (including GST)

$2,030,947.49 (Goods or services supplied)

Any provisions for payment to the contractor for operational or maintenance services

Not Applicable

Method of Tendering

Open

Description of any provision under which the amount payable to the contractor may be varied

Not Applicable

Description of any provisions under which the contract may be renegotiated

Not Applicable

Summary of the criteria against which the various tenders were assessed

Evaluation Criteria	Weighting
Demonstrated experience in providing comparable services across a wide range of locations within required timeframes	20
Demonstrated experience in providing comparable services across a wide range of locations within required timeframes	10
Human resources availability, capability and capacity with the desired qualifications, knowledge and skill	10
Other	50
Qualifications and experience of proposed contract personnel and/or proposed sub-contractors	10

Contract Contains Agency 'PiggyBack' Clause

Industrial Relations Details for this Contract

Name of Sub-contractors (incl. ABN & ACN)

Not Applicable

Applicable Industrial Instruments

Not Applicable

Location of Work

Not Applicable

NSW Industrial Relations inspectors routinely audit the employment records of contractors and sub-contractors to all NSW Government contracts. The results of these inspections are published on the NSW Industrial Relations website.

Agency Contact Atefeh Soltani

Email Address atefeh.soltani@customerservice.nsw.gov.au