Customer Service / Collaboration Services - DICT/686103

Contract Award Notice ID DICT/686103

Publish Date 12-Oct-2020

Category Information and technology

Agency Department of Customer Service

Particulars of the goods or services to be provided under this contract

Collaboration Services includes the provision of: o Management of products from the Microsoft 365 platform (Email, OneDrive, SharePoint, Teams, Yammer, Planner, OneNote) o Unified Communications, Fixed Video conferencing, Voice Services, and Teleconferencing o Smartboards and Audio-Visual services; and o Legacy Novell email for the purpose of data recovery

Original Contract Duration 14-Sep-2020 to 13-Sep-2023

Amended Contract Duration 14-Sep-2020 to 4-Apr-2025

Contract Award Notice Details

Contractor Name TATA CONSULTANCY SERVICES LIMITED
Trading Name TATA CONSULTANCY SERVICES
ACN 109981777
ABN 28 109 981 777
Is an Aboriginal or Torres Strait Islander owned business No
Street Address Level 6, 76 Berry Street North Sydney
Town/City SYDNEY
State/Territory NSW
Postcode 2060
Country AUSTRALIA

Related RFT ID
DICT/686103

Other private sector entities involved in, with an interest in or benefiting from this contract

Not Applicable

Estimated amount payable to the contractor (including GST)

$6,143,000.00 (Goods or services supplied)

Amended estimated amount payable to the contractor (including GST)

$12,932,109.00 (Goods or services supplied)

Any provisions for payment to the contractor for operational or maintenance services

Not Applicable

Method of Tendering

Limited

Description of any provision under which the amount payable to the contractor may be varied

Not Applicable

Description of any provisions under which the contract may be renegotiated

Not Applicable

Summary of the criteria against which the various tenders were assessed

Evaluation Criteria	Weighting
Compliance with the NSW Government Small and Medium Enterprise and Regional Procurement Policy	15
Other	35
Qualifications and Certifications	5
The degree of the tenderers demonstrated experience, capability, and methodology to deliver the Services.	25
The degree of the tenderers demonstrated understanding of, and, agreement with the requirements; a. Transition-In Plan, b. Service Delivery, c. Stakeholder Management, d. SLAs, e. CMP, f. Perf Management, g. Efficiency, h. Assumptions	20

Contract Contains Agency 'PiggyBack' Clause

Industrial Relations Details for this Contract

Name of Sub-contractors (incl. ABN & ACN)

Not Applicable

Applicable Industrial Instruments

Not Applicable

Location of Work

Not Applicable

NSW Industrial Relations inspectors routinely audit the employment records of contractors and sub-contractors to all NSW Government contracts. The results of these inspections are published on the NSW Industrial Relations website.

Agency Contact Melissa Lo

Phone Number 0466 469 517

Email Address melissa.lo@customerservice.nsw.gov.au

Particulars of future transfers of assets to the State, at zero or nominal cost to the State, including the date of their transfer

Not Applicable

Particulars of future transfers of assets to the contractor including the date of their transfer

Not Applicable

The results of any cost-benefit analysis of the contract conducted by the agency

Not Applicable

The components and quantum of the public sector comparator if used

Not Applicable

If relevant, a summary of information used in the contractor's full base case financial model (for example, the pricing formula for tolls or usage charges)

Not Applicable

If relevant, particulars of how risk, during the construction and operational phases of a contract to undertake a specific project (such as construction, infrastructure or property development), is to be apportioned between the parties, quantified (where practicable) in net present-value terms and specifying the major assumptions involved

Not Applicable

Particulars as to any significant guarantees or undertakings between the parties, including any guarantees or undertakings with respect to loan agreements entered into or proposed to be entered into

Not Applicable

Particulars of any other key elements of the contract

Not Applicable