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Customer Service / New Relic One Software Licences - DICT/22277

RFT ID DICT/22277
RFT Type Pre-Qualified / Invited
Published 26-Sep-2023
Closes 23-Oct-2023 5:00pm
Category Information and technology
Agency Digital & ICT


Contact Person

Tender Details

Government Technology Platforms (GTP) is a directorate within Digital.NSW that provides technologyleadership, solutions and platforms at a whole of government level that underpins the delivery of service to allNSW citizens and business.

New Relic is the current technology product for application performance monitoring and part of overall observability capability of GTP. This capability is required to deliver the following:

? Improving their full-stack monitoring capabilities, thereby boosting the productivity of IT, application

development, and DevOps teams

? Ensuring the quality, integrity, availability, and performance of business-critical applications for end

users and customers through better visibility, monitoring, identification, and troubleshooting capabilities

? Helping DevOps, developer, and operations teams use analytics to become more productive —

including accelerating problem identification and resolution, improving reliability, and easing (and

preventing) the impact of unplanned downtime on that productivity — while increasing the quality of the

customer experience

? Provide development teams the necessary metrices developing solutions.

? Improving business results through better and more reliable application performance.

Location

Refer to Additional Details / Instructions

RFT Type

Pre-Qualified / Invited - Only those directly invited to tender, may obtain an RFT for the purpose of lodging a tender response. Generally an invitation from a pre-qualified register of approved tenderers who have the ability to undertake the particular work or type of work proposed, a limited number of service providers are known to carry out the work or service (or in emergency or other restricted situations). Tenderers have usually been pre-qualified, accredited, or selected for the type of work and financial range. Competitive bids called from a standing offer (panel / period) contracts would also use this type.

Additional Details / Instructions

See attached documentation for further details


Multi Agency Access

No