Customer Service / ServiceNow Maintenance and Support - DICT/8963

RFT ID DICT/8963

RFT Type Open Tenders

Published 4-Mar-2022

Closes 28-Mar-2022 5:00pm

Covered Procurement Yes

Category Information Technology Service Delivery

Agency Digital & ICT

Contact Person

Lindsay Gordon-Smith
Phone: -
Lindsay.gordon-smith@customerservice.nsw.gov.au

Tender Details

The Department of Customer Service (DCS)?deploys the ServiceNow platform?in delivery of?its service management and information technology operations.?The platform is architecturally approved as part of DCS’s ICT strategy. DCS is seeking the tenderer to provide support and maintenance to this platform.

Location

NSW Regions: Far North Coast, Mid North Coast, New England, Central Coast, Hunter, Cumberland/Prospect, Nepean, Northern Sydney, Inner West, South East Sydney, South West Sydney, Central West, Orana/Far West, Riverina/Murray, Illawarra, Southern Highlands

RFT Type

Open Tenders - An invitation to tender by public advertisement with no restriction placed on who may tender. Tenderers will normally be required to demonstrate in their tender that they have the necessary skills, resources, experience, financial capacity, and in some cases licences, accreditations, etc., to fulfil the tender requirements.

Additional Details / Instructions

Tender is limited to suppliers who are only on the ICT Service Scheme SCM0020, categories M04, M07, Q01. (or application has been made to NSW Procurement for inclusion to these categories.)

Addendums will be published on Monday, Wednesday and Friday each week.

Covered Procurement Details

The Procurement (Enforceable Procurement Provisions) Direction 2019 applies to this procurement

A government agency may conduct negotiations with suppliers regarding the procurement

Conditions for Participation