Customer Service / Public Water Utility Standing Offer Framework - 23/191

The Independent Pricing and Regulatory Tribunal (IPART) administers the operating licences for the following Public Water Utilities (PWUs):

- Hunter Water Corporation (Hunter Water)

- Sydney Water Corporation (Sydney Water)

- Water NSW

We engage auditors to undertake annual audits of the PWU’s performance against their respective operating licence requirements.

IPART (the Customer) is forming a Standing Offer Framework and is inviting Proponents who have specialised skills and expertise to participate in this arrangement as panel members. Under the Standing Offer Framework, IPART may issue a ‘Contract Proposal’ including a Scope of Work to the panel members. If appointed under the arrangement, the auditor to assess relevant PWU’s compliance against quantitative and qualitative criteria and to provide their professional judgement in formal report. Auditors must remain independent at all times during the audit process.