Customer Service / User Experience Vendor Support - CDTD/17585

Contract Award Notice ID CDTD/17585

Publish Date 10-Jul-2023

Category Professional Services (excl Consultancies)

Agency Customer Delivery & Transformation Division

Particulars of the goods or services to be provided under this contract

E ngaging a vendor via an RFO to a minimum of three supplierS) for the provtsion of User Expe rience (UX) research and design support services up to the value of $300,000 (ex GST). under the Performance and Management services SCheme (SCM0005). Engaging a UX vendor will ens...-e the Cluster Digital Communications team, which SUP?Jr!S more than 30 agencies and business units, has the resources lo conduct customer research and page design activities This will create more efficient and enjoyable online experiences for DCS rustomers.

Contract Duration 1-Jul-2023 to 4-Jul-2024

Contract Award Notice Details

Contractor Name ELEPHANTS CAN DANCE PTY LIMITED
ACN 623362756
ABN 72 623 362 756
Is an Aboriginal or Torres Strait Islander owned business No
Street Address 8, 99 Elizabeth Street
Town/City Sydney
State/Territory NSW
Postcode 2000
Country AUSTRALIA

Other private sector entities involved in, with an interest in or benefiting from this contract

Not Applicable

Estimated amount payable to the contractor (including GST)

$330,000.00 (Goods or services supplied)

Any provisions for payment to the contractor for operational or maintenance services

Not Applicable

Method of Tendering

Limited

Description of any provision under which the amount payable to the contractor may be varied

Not Applicable

Description of any provisions under which the contract may be renegotiated

Not Applicable

Summary of the criteria against which the various tenders were assessed

Evaluation Criteria	Weighting
Demonstrate expertise and experience in the successful provision of UI/UX research, providing solutions to customer pain points. Provide examples.	30
Demonstrated expertise and experience in delivering engaging page designs, preferably in agreeance with the Digital Design System or the templates used on nsw.gov.au or	10
Detail how the technical skills you will provide will complement and support the Brand. Digital and Communications team	20
Please propose your established customer support process? i.e an account manager	10
Price	30

Contract Contains Agency 'PiggyBack' Clause

Industrial Relations Details for this Contract

Name of Sub-contractors (incl. ABN & ACN)

Not Applicable

Applicable Industrial Instruments

Not Applicable

Location of Work

Not Applicable

NSW Industrial Relations inspectors routinely audit the employment records of contractors and sub-contractors to all NSW Government contracts. The results of these inspections are published on the NSW Industrial Relations website.

Agency Contact Bradley Matthews

Email Address bradley.matthews@customerservice.nsw.gov.au