Customer Service / Cash Collection and Banking Services Agreement - SNSW/2019

Contract Award Notice ID SNSW/2019

Publish Date 6-Feb-2023

Category Other

Agency Service NSW

Particulars of the goods or services to be provided under this contract

Armaguard provides services to deliver cash floats to, and collect cash and cheques from, Service Centres. Armaguard is also responsible for processing and banking collections and providing settlement reports to Service NSW.

Note: The estimated amount payable to the contractor is for the initial three year term plus 2 x one-year extension options (total $11.9m ex-GST) as approved in BN-05041-2022 Note: The estimated amount payable to the contractor is for the initial three year term plus 2 x one-year extension options (total $11.9m ex-GST) as approved in BN-05041-2022

Original Contract Duration 1-Feb-2023 to 30-Jan-2026

Amended Contract Duration 1-Feb-2023 to 31-Jan-2026

Contract Award Notice Details

Contractor Name Linfox Armaguard Pty Ltd
Trading Name ARMAGUARD
ACN 099701872
ABN 83 099 701 872
Is an Aboriginal or Torres Strait Islander owned business No
Street Address Sydney
Town/City Sydney
State/Territory NSW
Postcode 2000
Country AUSTRALIA

Other private sector entities involved in, with an interest in or benefiting from this contract

Not Applicable

Estimated amount payable to the contractor (including GST)

$13,090,000.00 (Goods or services supplied)

Any provisions for payment to the contractor for operational or maintenance services

Not Applicable

Method of Tendering

Open

Description of any provision under which the amount payable to the contractor may be varied

Not Applicable

Description of any provisions under which the contract may be renegotiated

Not Applicable

Summary of the criteria against which the various tenders were assessed

Evaluation Criteria	Weighting
OTHER - Customer data security andprivacy management (4%), Business Continuity Risk Management (2%), OHS/WHS Environmental & QMS (2%), Implementation/transition plan (5%), SME Participation (6%), Support Government's other social priorities (6%)	25
Account management and customer support meets the Performance Management Framework	7
Capacity and capability to meet stated requirements	18
Price	40
Services proposal to meet stated business objectives and requirements	10

Contract Contains Agency 'PiggyBack' Clause

Industrial Relations Details for this Contract

Name of Sub-contractors (incl. ABN & ACN)

Not Applicable

Applicable Industrial Instruments

Not Applicable

Location of Work

Not Applicable

NSW Industrial Relations inspectors routinely audit the employment records of contractors and sub-contractors to all NSW Government contracts. The results of these inspections are published on the NSW Industrial Relations website.

Agency Contact Karen Maccallum

Email Address karen.maccallum@service.nsw.gov.au

Particulars of future transfers of assets to the State, at zero or nominal cost to the State, including the date of their transfer

Not Applicable

Particulars of future transfers of assets to the contractor including the date of their transfer

Not Applicable

The results of any cost-benefit analysis of the contract conducted by the agency

Not Applicable

The components and quantum of the public sector comparator if used

Not Applicable

If relevant, a summary of information used in the contractor's full base case financial model (for example, the pricing formula for tolls or usage charges)

Not Applicable

If relevant, particulars of how risk, during the construction and operational phases of a contract to undertake a specific project (such as construction, infrastructure or property development), is to be apportioned between the parties, quantified (where practicable) in net present-value terms and specifying the major assumptions involved

Not Applicable

Particulars as to any significant guarantees or undertakings between the parties, including any guarantees or undertakings with respect to loan agreements entered into or proposed to be entered into

Not Applicable

Particulars of any other key elements of the contract

Not Applicable