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Customer Service / Salesforce Marketing Cloud licence renewal 2023 - CDTD/11995

Contract Award Notice ID CDTD/11995
Publish Date 31-Jul-2023
Category Information and technology
Agency Customer Delivery & Transformation Division
Particulars of the goods or services to be provided under this contract

DCS Customer Marketing use Marketing Cloud platform to execute email campaigns to the 5 million Salesforce Service NSW account holders who've opted in to receive notifications. In FY2023-24 additional services will be added to the licence to enable delivery of monthly e-newsletters to 1.3 million NSW small businesses. Procurement is aligned to Whole of Government (WOGA) agreement C662.

Contract Duration 1-Jul-2023 to 30-Jun-2024

Contract Award Notice Details

Contractor Name Salesforce Australia
ACN 604532863
ABN 26 604 532 863
Is an Aboriginal or Torres Strait Islander owned business No
Street Address Darling Park - Tower Three , Level 12 201 Sussex Street
Town/City Sydney
State/Territory NSW
Postcode 2000
Country AUSTRALIA


Other private sector entities involved in, with an interest in or benefiting from this contract

Not Applicable

Estimated amount payable to the contractor (including GST)

$413,000.00 (Goods or services supplied)

Amended estimated amount payable to the contractor (including GST)

$454,300.00 (Goods or services supplied)

Any provisions for payment to the contractor for operational or maintenance services

Not Applicable

Method of Tendering

Non Tender

Description of any provision under which the amount payable to the contractor may be varied

Not Applicable

Description of any provisions under which the contract may be renegotiated

Not Applicable


Summary of the criteria against which the various tenders were assessed

Evaluation Criteria Weighting

Existing supplier

100
Contract Contains Agency 'PiggyBack' Clause

No


Industrial Relations Details for this Contract
Name of Sub-contractors (incl. ABN & ACN)

Not Applicable

Applicable Industrial Instruments

Not Applicable

Location of Work

Not Applicable

NSW Industrial Relations inspectors routinely audit the employment records of contractors and sub-contractors to all NSW Government contracts. The results of these inspections are published on the NSW Industrial Relations website.

Agency Contact Tom Canning


Particulars of future transfers of assets to the State, at zero or nominal cost to the State, including the date of their transfer

Not Applicable

Particulars of future transfers of assets to the contractor including the date of their transfer

Not Applicable

The results of any cost-benefit analysis of the contract conducted by the agency

Not Applicable

The components and quantum of the public sector comparator if used

Not Applicable

If relevant, a summary of information used in the contractor's full base case financial model (for example, the pricing formula for tolls or usage charges)

Not Applicable

If relevant, particulars of how risk, during the construction and operational phases of a contract to undertake a specific project (such as construction, infrastructure or property development), is to be apportioned between the parties, quantified (where practicable) in net present-value terms and specifying the major assumptions involved

Not Applicable

Particulars as to any significant guarantees or undertakings between the parties, including any guarantees or undertakings with respect to loan agreements entered into or proposed to be entered into

Not Applicable

Particulars of any other key elements of the contract

Not Applicable