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Customer Service / DCS ServiceNow Implementation Partner - DICT/7337

Contract Award Notice ID DICT/7337
Publish Date 25-Aug-2023
Category Information and technology
Agency Digital & ICT
Particulars of the goods or services to be provided under this contract

DCS is undertaking a program of work to create a Single Digital Front Door, which will leverage Service Now to centralise key services, tools and information DCS and GovConnect employees need to do their day to day jobs. This program of work will provide services that release capacity, reduce risk and uplift experience across multiple Corporate Services functions including People and Culture, Finance, Workplace Services, Procurement, GRP, CIO and CISO. This contract engages CapGemini as an authorised Service Now implementation partner to work alongside our internal design and business partners to complete the program of work.

Contract Duration 16-Feb-2023 to 16-Feb-2025

Contract Award Notice Details

Contractor Name CAPGEMINI AUSTRALIA PTY LIMITED
ACN 092284314
ABN 11 092 284 314
Is an Aboriginal or Torres Strait Islander owned business No
Street Address Level 7, 77 King St
Town/City Sydney
State/Territory NSW
Postcode 2000
Country AUSTRALIA


Other private sector entities involved in, with an interest in or benefiting from this contract

Not Applicable

Estimated amount payable to the contractor (including GST)

$4,500,000.00 (A project to be undertaken)

Amended estimated amount payable to the contractor (including GST)

$5,000,000.00 (A project to be undertaken)

Any provisions for payment to the contractor for operational or maintenance services

Not Applicable

Method of Tendering

Open

Description of any provision under which the amount payable to the contractor may be varied

Not Applicable

Description of any provisions under which the contract may be renegotiated

Not Applicable


Summary of the criteria against which the various tenders were assessed

Evaluation Criteria Weighting

Human resource capacity, qualifications, skills and experience including current commitments

15

Overall ability to meet detailed statement of requirement

30

Previous contract experience relevant to this RFP, including working in an integrated multi-vendor project team, and standard of contract performance including meeting deadline

15

Price / Fee

40
Contract Contains Agency 'PiggyBack' Clause

No


Industrial Relations Details for this Contract
Name of Sub-contractors (incl. ABN & ACN)

Not Applicable

Applicable Industrial Instruments

Not Applicable

Location of Work

Not Applicable

NSW Industrial Relations inspectors routinely audit the employment records of contractors and sub-contractors to all NSW Government contracts. The results of these inspections are published on the NSW Industrial Relations website.

Agency Contact Ken Teoh

Email Address ken.teoh@capgemini.com


Particulars of future transfers of assets to the State, at zero or nominal cost to the State, including the date of their transfer

Not Applicable

Particulars of future transfers of assets to the contractor including the date of their transfer

Not Applicable

The results of any cost-benefit analysis of the contract conducted by the agency

Not Applicable

The components and quantum of the public sector comparator if used

Not Applicable

If relevant, a summary of information used in the contractor's full base case financial model (for example, the pricing formula for tolls or usage charges)

Not Applicable

If relevant, particulars of how risk, during the construction and operational phases of a contract to undertake a specific project (such as construction, infrastructure or property development), is to be apportioned between the parties, quantified (where practicable) in net present-value terms and specifying the major assumptions involved

Not Applicable

Particulars as to any significant guarantees or undertakings between the parties, including any guarantees or undertakings with respect to loan agreements entered into or proposed to be entered into

Not Applicable

Particulars of any other key elements of the contract

Not Applicable