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Customer Service / Annual Coveo Software Subscription - DICT/14709

Contract Award Notice ID DICT/14709
Publish Date 31-Oct-2022
Category Other
Agency Department of Customer Service
Particulars of the goods or services to be provided under this contract

Coveo is used by BRD to search across knowledge articles in the Salesforce environment. The licences for Coveo currently expire 26 October 2022.

Original Contract Duration 26-Oct-2022 to 26-Oct-2023
Amended Contract Duration 26-Oct-2022 to 26-Oct-2024

Contract Award Notice Details

Contractor Name Coveo Solutions Inc.
ACN 606827790
ABN 41 606 827 790
Is an Aboriginal or Torres Strait Islander owned business No
Street Address 3175 des Quatre-Bourgeois Suite 200
Town/City Quebec City
State/Territory Outside Australia
Postcode
Country CANADA


Other private sector entities involved in, with an interest in or benefiting from this contract

Not Applicable

Estimated amount payable to the contractor (including GST)

$322,467.20 (Goods or services supplied)

Amended estimated amount payable to the contractor (including GST)

$778,517.30 (Goods or services supplied)

Any provisions for payment to the contractor for operational or maintenance services

Not Applicable

Method of Tendering

Limited

Description of any provision under which the amount payable to the contractor may be varied

Not Applicable

Description of any provisions under which the contract may be renegotiated

Not Applicable


Summary of the criteria against which the various tenders were assessed

Evaluation Criteria Weighting

N/A

Contract Contains Agency 'PiggyBack' Clause

No


Industrial Relations Details for this Contract
Name of Sub-contractors (incl. ABN & ACN)

Not Applicable

Applicable Industrial Instruments

Not Applicable

Location of Work

Not Applicable

NSW Industrial Relations inspectors routinely audit the employment records of contractors and sub-contractors to all NSW Government contracts. The results of these inspections are published on the NSW Industrial Relations website.

Agency Contact Colin Leslie