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Customer Service / Knowledge Management System - DICT/7168

Contract Award Notice ID DICT/7168
Publish Date 25-Jul-2022
Category Information and technology
Agency Digital & ICT
Particulars of the goods or services to be provided under this contract

Engagement of ICT Services Scheme, Small to Medium Enterprise (SME) supplier, for the provision of a common frontline knowledge management solution. ICT Agreement (ICTA) DICT/7168 execution between Department of Customer Service (DCS) and Customer Driven Solutions Pty Ltd (ABN 68 601 481 387) under RFP DICT/7168 Knowledge Management System Solution. Contract for a period of three years, with two single year options (3 + 1 + 1) to deliver the Knowledge Management Solution system across the DCS Cluster under and ICTA agreement DICT/7186

Contract Duration 22-Jun-2022 to 30-Jun-2025

Contract Award Notice Details

Contractor Name Customer Driven Solutions Pty Ltd
ACN 601481387
ABN 68 601 481 387
Is an Aboriginal or Torres Strait Islander owned business No
Street Address 10 Cremorne Street
Town/City Cremorne
State/Territory VIC
Postcode 3121
Country AUSTRALIA


Other private sector entities involved in, with an interest in or benefiting from this contract

Not Applicable

Estimated amount payable to the contractor (including GST)

$5,429,559.30 (A project to be undertaken)

Amended estimated amount payable to the contractor (including GST)

$5,526,227.30 (A project to be undertaken)

Any provisions for payment to the contractor for operational or maintenance services

Not Applicable

Method of Tendering

Open

Description of any provision under which the amount payable to the contractor may be varied

Not Applicable

Description of any provisions under which the contract may be renegotiated

Not Applicable


Summary of the criteria against which the various tenders were assessed

Evaluation Criteria Weighting

Overall ability to meet the detailed Statement of Requirement

100
Contract Contains Agency 'PiggyBack' Clause

No


Industrial Relations Details for this Contract
Name of Sub-contractors (incl. ABN & ACN)

Not Applicable

Applicable Industrial Instruments

Not Applicable

Location of Work

Not Applicable

NSW Industrial Relations inspectors routinely audit the employment records of contractors and sub-contractors to all NSW Government contracts. The results of these inspections are published on the NSW Industrial Relations website.

Agency Contact Chrissy Armstrong


Particulars of future transfers of assets to the State, at zero or nominal cost to the State, including the date of their transfer

Not Applicable

Particulars of future transfers of assets to the contractor including the date of their transfer

Not Applicable

The results of any cost-benefit analysis of the contract conducted by the agency

Not Applicable

The components and quantum of the public sector comparator if used

Not Applicable

If relevant, a summary of information used in the contractor's full base case financial model (for example, the pricing formula for tolls or usage charges)

Not Applicable

If relevant, particulars of how risk, during the construction and operational phases of a contract to undertake a specific project (such as construction, infrastructure or property development), is to be apportioned between the parties, quantified (where practicable) in net present-value terms and specifying the major assumptions involved

Not Applicable

Particulars as to any significant guarantees or undertakings between the parties, including any guarantees or undertakings with respect to loan agreements entered into or proposed to be entered into

Not Applicable

Particulars of any other key elements of the contract

Not Applicable

Has the contract or any provisions within it been withheld from this disclosure under the exemptions provisions of the GIPA Act Section 32? (YES or NO)
No
If yes to the above, what are the reasons why the contract, or provisions therein, have not been provided?

Not Applicable

If yes to the above, is it intended that the contract or those provisions be published at a later date, and if so, when?

Not Applicable

If yes to the above, when some but not all provisions of the contract have been published, a general description of the types of provisions that have not been provided

Not Applicable