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Customer Service / DCS Intelligent Automation Toolset - DICT/18729

RFT ID DICT/18729
RFT Type Request for Proposals
Published 1-Jun-2023
Closes 30-Jun-2023 2:00pm
Covered Procurement Yes
Category Information and technology
Agency Digital & ICT


Contact Person

Tender Details

DCS is seeking propsals for an Intelligent Automation Toolset.

The objective of this procurement is to identify the highest value, most feasible and viable solutions that can address the strategic challenge of extending value of intelligent automation investments by unlocking value in use cases that can be used across the Department of Customer Service (DCS), and future proofing the existing Intelligent Automation capability and toolset. 

Location

Refer to Additional Details / Instructions

RFT Type

Request for Proposals - An invitation for expressions of interest / seeking preliminary proposals. In many cases these may be used as a basis for shortlisting tenderers, along with other criteria such as expertise and experience. Prospective tenderers are initially evaluated for their proposal against the relevant selection criteria. A number of those who best meet the criteria are invited to tender. For complex or some other types of procurement, where the product or service outcomes are highly dependent on the content of the proposals received from Tenderers, the outcome may be negotiated.

Additional Details / Instructions

See attached documents for further details

Address for Lodgement

https://tenders.nsw.gov.au

Covered Procurement Details

  • The Procurement (Enforceable Procurement Provisions) Direction 2019 applies to this procurement
  • A government agency may conduct negotiations with suppliers regarding the procurement

Multi Agency Access

No