Department of Education / Data Centre WAN Router Platform - CW2230246A

To provision the below:

- Network HW Maint Services and SW support services as outlined in the Customer Contract

- SW Technical S&M (inc updates and new firmware, microcode and OS releases) for the covered network equipment from the OEM of such equipment

- Regular Maint Reports, inc risk reporting, failure reporting, call volumes, and recommendation for mitigation of issues

- Help Desk Services

- Detailed Service Level Plan as per the CMP

- Development of a relationship with any other DoE technical suppliers to ensure smooth communication and together meet the required deliverables

- Any other ancillary services 

Brands: - Cisco - Data Centres & School Routers