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NSW Health / Health Support Service (HSS) - HAC_229781

Contract Award Notice ID HAC_229781
Publish Date 21-Jun-2022
Category Healthcare services
Agency Ministry of Health
Particulars of the goods or services to be provided under this contract

To provide customer services for the Health Support Service (HSS). HSS will support healthy eating initiatives, the Tobacco Information Line, and Stepping On. Services include routine customer support, data hosting and management, monitoring and reporting, and quality improvement.

Original Contract Duration 27-Jun-2022 to 30-Jun-2024
Amended Contract Duration 27-Jun-2022 to 30-Jun-2025

Contract Award Notice Details

Contractor Name Allen and Clarke Consulting Pty Ltd
Trading Name Allen + Clarke
ACN 632186059
ABN 66 632 186 059
Is an Aboriginal or Torres Strait Islander owned business No
Street Address Suite C, Level 17, 600 Bourke Street
Town/City Melbourne
State/Territory VIC
Postcode 3000
Country AUSTRALIA


Other private sector entities involved in, with an interest in or benefiting from this contract

Not Applicable

Estimated amount payable to the contractor (including GST)

$2,065,690.00 (Goods or services supplied)

Any provisions for payment to the contractor for operational or maintenance services

Not Applicable

Method of Tendering

Limited

Description of any provision under which the amount payable to the contractor may be varied

 

The Contract includes the following provisions to vary the Agreement and amount payable

 

  • Any substantial changes to customer service functions outlined in the contract agreement or to any processes, rules, or requirements which the contract agreement provides may be changed or confirmed during the term and will be agreed with both parties by a variation to the contract agreement

  • One or more of the service activities may be removed during the contract term, at the Principal's discretion, and the contract agreement will be varied accordingly, to remove this item and any costs payable for this item.

  • If the Principal identifies a need for a new NSW Health email address to support the Tobacco Information Line or Stepping On, the requirements will be agreed by both parties by a variation to the contract agreement.

  • The dissemination of reports via NSW Health SharePoint site(s) may be replaced with a data feed to a data warehouse platform, owned by the Principal, within the contract term. Requirements for this data feed will be agreed with both parties by a variation to the contract agreement.

  • The HSS may be required to undertake value-add activities related to food and drink data within the contract term. Requirements for these activities will be agreed with both parties by a variation to the contract agreement.

  • Notwithstanding PMS clause 8 of the Agreement, except as specified in this document, no variation will be effective unless agreed in writing by the parties.

 

 The Contract include provisions for the Service Provider to invoice the Principal for variable costs on a quarterly basis if the services for routine customer service and menu check assessment exceed the volumes included in the costs and payment schedule outlined in Table 4 and Table 5 of Schedule 2.

Description of any provisions under which the contract may be renegotiated

Not Applicable


Summary of the criteria against which the various tenders were assessed

Evaluation Criteria Weighting

 

The Vendor’s ICT infrastructure, pricing structure and implementation plan

 

The Vendor’s suitability (20% weighting), capacity to deliver required services (20% weighting), and contract price (20% weighting)

60%

The Vendor’s capability and relevant experience in delivering the required services

40%

 

100%
Contract Contains Agency 'PiggyBack' Clause

No


Industrial Relations Details for this Contract
Name of Sub-contractors (incl. ABN & ACN)

Not Applicable

Applicable Industrial Instruments

Not Applicable

Location of Work

Not Applicable

NSW Industrial Relations inspectors routinely audit the employment records of contractors and sub-contractors to all NSW Government contracts. The results of these inspections are published on the NSW Industrial Relations website.

Agency Contact Liz Munn

State/Territory NSW

Country AUSTRALIA