Transport Asset Holding Entity of New South Wales / Support for Cisco VOIP Network - 08/02019

The purpose of this RFQ is to solicit responses from suitable service providers who can meet RailCorp requirements in relation to the C&CS Cisco VoIP system in the following areas: " Provision of a 24 x 7 x 365 Help Desk facility for the logging of faults and assigning of those faults to appropriate technical resources. " Fault rectification support to agreed SLAs " Assist RailCorp with IPCC Express scripting design and implementation in a call centre environment. " Assist RailCorp with adhoc administration, maintenance, enhancements, upgrades and possible expansions of the current C&CS Cisco VoIP system. " Account management services including reporting and regular service meetings.

NSW Regions: Central West, Far West, Hunter, Illawarra, Mid North Coast, Murray, Murrumbidgee, Northern, North Western, Richmond Tweed, South Eastern, Sydney
States and Territories: ACT, NT, QLD, SA, TAS, VIC, WA

Open Tenders - An invitation to tender by public advertisement with no restriction placed on who may tender. Tenderers will normally be required to demonstrate in their tender that they have the necessary skills, resources, experience, financial capacity, and in some cases licences, accreditations, etc., to fulfil the tender requirements.