NSW Health / Improving the Patient and Staff Experience (IPSE) - HAC 10/14

Tenders are invited to assist NSW Health to provide Emergency Departments and inpatient units with a) evidenced-based resources, tools/tactics to improve patient and staff satisfaction and/or b) Executive leadership Coaching for General and Network Managers to support the implementation and sustainability of the Program. The Program will be known as the “Improving Patient and Staff Experience Program or IPSE”.

From February 2011 20 hospitals will be offered the opportunity for their Emergency Departments and selected Inpatient Units to participate in the Improving Patient and Staff Experience Program. These hospitals will use and implement evidence-based tools, tactics and resources that will assist with culture change and improve the patient and staff experience. To assist with the implementation, the executive leadership will be supported and coached to utilise and apply the following:

• approaches to clarify a ward/ units values and what the staff support as professional behaviours in

there unit/ ward;

• approaches to improve standards of communication between staff, patients and their carers;

• approaches to consistency of care provided;

• approaches to support frontline managers that include personal support, video and the IPSE school;

• approaches to develop accountability frameworks.

These tenders are listed alphabetically. Some tenders may be qualified or contain errors and in view of the information given in the criteria for tender evaluation, the list should not be relied upon as an indication of which tender may be successful.

• RFTs:
  • HAC 10/15

Prospective respondents must attend a mandatory briefing session on Thursday 5 August 2010 from 1 pm – 3 pm at the NSW Health premises at North Sydney, NSW, Australia.  No submission will be accepted from organisation not attending the briefing session. Please email patientcarerexperience@doh.health.nsw.gov.au by 3:30 pm, 4 August 2010