NSW Health / Real/Near Real Time Electronic Patient and Staff Evaluation System for the Improving Patient and Staff Experience Program - HAC 10/15

NSW Health invites tenders from organisation to provide electronic devices which will be used to capture patient, carer and staff feedback to assist the department/ward to monitor the implementation of the Improving Patient and Staff Experience (IPSE)program.

The Real/ Near Real Time Evaluation System is an electronic device where patients are asked questions about their experience. Their responses are required to be aggregated and results needs to be available to managers on a daily, weekly and monthly basis. The Real / Near Real Time Evaluation System will be used to inform staff of their implementation progress by providing data that monitors the patient and staff experience within their ward or unit. .From February 2011 20 hospitals will be offered the opportunity for their Emergency Departments and selected Inpatient Units to participate in the Improving Patient and Staff Experience Program. The IPSE program will use and implement evidence-based tools, tactics and resources and the leaders will be supported and coached.

NSW Regions: Central West, Far West, Hunter, Illawarra, Mid North Coast, Murray, Murrumbidgee, Northern, North Western, Richmond Tweed, South Eastern, Sydney

Open Tenders - An invitation to tender by public advertisement with no restriction placed on who may tender. Tenderers will normally be required to demonstrate in their tender that they have the necessary skills, resources, experience, financial capacity, and in some cases licences, accreditations, etc., to fulfil the tender requirements.

These tenders are listed alphabetically. Some tenders may be qualified or contain errors and in view of the information given in the criteria for tender evaluation, the list should not be relied upon as an indication of which tender may be successful.

• RFTs:
  • HAC 10/14