Customer Experience Measurement (CXM) Software Platform - 4600002569

Contract Award Notice ID 4600002569

Publish Date 19-May-2020

Category Software licensing and support

Agency Insurance and Care NSW (icare)

Particulars of the goods or services to be provided under this contract

ICT SaaS - Customer experieince measurement platform under Procure IT Framework as per approved procurement strategy.

Original Contract Duration 9-Dec-2019 to 8-Feb-2023

Amended Contract Duration 9-Dec-2019 to 8-Feb-2025

Contract Award Notice Details

Contractor Name QUALTRICS
ACN 616068823
ABN 98 616 068 823
Is an Aboriginal or Torres Strait Islander owned business No
Street Address Level 41 225 George St
Town/City SYDNEY
State/Territory NSW
Postcode 2000
Country AUSTRALIA

Related RFT ID
RFT-001/2019

Other private sector entities involved in, with an interest in or benefiting from this contract

Not Applicable

Estimated amount payable to the contractor (including GST)

$992,374.00 (Goods or services supplied)

Amended estimated amount payable to the contractor (including GST)

$2,096,335.00 (Goods or services supplied)

Any provisions for payment to the contractor for operational or maintenance services

Not Applicable

Method of Tendering

Open

Description of any provision under which the amount payable to the contractor may be varied

Under Procure IT 3.2 Schedule 4 : Variation Procedures

Description of any provisions under which the contract may be renegotiated

Not Applicable

Summary of the criteria against which the various tenders were assessed

Evaluation Criteria	Weighting
Commercial Offer Technical Repsonse Experience & capability Transition and on-going support

Evaluation Criteria

Weighting

Commercial Offer

Technical Repsonse

Experience & capability

Transition and on-going support

Contract Contains Agency 'PiggyBack' Clause

Industrial Relations Details for this Contract

Name of Sub-contractors (incl. ABN & ACN)

Not Applicable

Applicable Industrial Instruments

Not Applicable

Location of Work

Not Applicable

NSW Industrial Relations inspectors routinely audit the employment records of contractors and sub-contractors to all NSW Government contracts. The results of these inspections are published on the NSW Industrial Relations website.

Agency Contact Procurement

Street Address 321 Kent St

Town/City Sydney

State/Territory NSW

Postcode 2000

Country AUSTRALIA

Email Address procurement@icare.nsw.gov.au