Supply and Implementation of a Complaints & Case Management System - A07/0183

The ICAC invites tenders from software suppliers and/or system integrators to supply and implement a Case Management System for complaints handling and assessments, investigations and corruption prevention.

The ICAC is expecting a complete solution that will meet its business needs and replace its current in-house legacy system with an intuitive and security-featured system with proven mechanism for management of complaints and investigations (as well as project/task, resource, performance and risk management, and advanced searching, reporting and intelligence analytics capabilities).

NSW Regions: Sydney

From $450,000.00 to $850,000.00

Open Tenders - An invitation to tender by public advertisement with no restriction placed on who may tender. Tenderers will normally be required to demonstrate in their tender that they have the necessary skills, resources, experience, financial capacity, and in some cases licences, accreditations, etc., to fulfil the tender requirements.

Completed offers must be placed in an envelope which is clearly marked as Confidential and Tender No. A07/0183, and must include Three (3) signed and bound copies of the offer (one to be marked ORIGINALand the others to be marked COPIES).

There are only Two (2) methods of delivery:

By Hand Delivery, where the offer must be placed in the tender box at the following address:
Independent Commission Against Corruption
Level 21, 133 Castlereagh Street,
Sydney NSW 2000

Or

By Post, where the offer must be sent to: GPO Box 500, Sydney NSW 2001

Not withstanding the method of delivery used by the tenderer, it is the responsibility of the tenderer to ensure that its proposal has been received by the ICAC by the closing date and time.

Late tenders will not be accepted.

For full details, please download a softcopy of the RFT document.