Development of an electronic feedback and complaints handling system - LPMA LPI 0910031

Land and Property Management Authority requires the contractor to undertake the implementation of a practical operational system to handle feedback and complaints generated across Land and Property Information (LPI) client and customer service areas. The contractor must provide the documentation detailing the operation of the system.

 

 The system is to include but is not limited to providing the following capabilities:

 

·           Web-based form               

·            Configurable look and feel - for possible multiple instances, i.e. for each LPI business area

·           Can be used for different areas / focus

·           Built-in workflow (with timings), i.e. not capture only and must be configurable

·           Route according to selections - default to Queens Square Call Centre 

·           Ability to add information e.g. TRIM reference and/or  Property reference identifier (preferably as a hot-link)

·           Alert system - to be integrated with Outlook

·           Configurable user permissions

·           Able to attach scanned and multiple scanned documents.

NSW Regions: Sydney

Open Tenders - An invitation to tender by public advertisement with no restriction placed on who may tender. Tenderers will normally be required to demonstrate in their tender that they have the necessary skills, resources, experience, financial capacity, and in some cases licences, accreditations, etc., to fulfil the tender requirements.