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Transport for NSW – Customer and Product Management Services. - TfNSW 2015/024

RFT ID TfNSW 2015/024
RFT Type Open Tenders
Published 30-Apr-2015
Closes 29-May-2015 2:00pm
Category Management and Business Professionals and Administrative Services
Agency Transport NSW - Corporate


Contact Person
Lily Wong - all enquiries are to be via e-mail only
Phone: 02 8265 6335
Lily.wong@transport.nsw.gov.au

Tender Details

 

The Principal wishes to engage a Service Provider who will be responsible for providing Customer and Product Roles to the Principal in respect of the Sydney Rapid Transit (SRT) project, with a focus on customer advocacy and product definition. Two specific roles are identified within the SRT integrated project team and will form part of the SRT Project Development Implementation Group. Additional support, if required, should also be considered. The core activities relate to:

 

·         Understand, articulate and advocate customer outcomes across the SRT project;

 

·         Contributing to strategic directions for the SRT product, including but not limited to additional stations, alternative design concepts, and value enhancement opportunities;

 

·         Develop, manage, and monitor product requirements; and

 

·         Coordinate and manage the SRT demand modelling activities.

 

Location

Refer to Additional Details / Instructions

RFT Type

Open Tenders - An invitation to tender by public advertisement with no restriction placed on who may tender. Tenderers will normally be required to demonstrate in their tender that they have the necessary skills, resources, experience, financial capacity, and in some cases licences, accreditations, etc., to fulfil the tender requirements.

This tender opportunity is not expected to lead to the award of a contract, or the award details will be advertised elsewhere. Please telephone or email the contact officer for details


Tender Respondents

Business Name Trading Name Address
Ernst & Young - 680 George Street
Sydney NSW 2000
AUSTRALIA
Manidis Roberts Pty Limited - Level 9, 17 York Street
Sydney NSW 2001
AUSTRALIA

Additional Details / Instructions

Location: 

Sydney Metropolitan Area

Estimated Timeframe for Delivery

18 months


Multi Agency Access

No