NSW Health / NSW Patient Survey Program - RFT-10044941

The current scope for the NSW Patient Survey Program incorporates the provision of services for the collection of patient experience data, principally the preparation of survey materials, packaging and distribution of materials, data entry and processing, and provision of a high quality dataset to BHI. Whilst the service scope has been static for some time, BHI is keen to ensure that the method of service delivery evolves in a way which reflects survey marketing and technological innovation.

NSW Regions: Far North Coast, Mid North Coast, New England, Central Coast, Hunter, Cumberland/Prospect, Nepean, Northern Sydney, Inner West, South East Sydney, South West Sydney, Central West, Orana/Far West, Riverina/Murray, Illawarra, Southern Highlands

From $7,500,000.00 to $10,000,000.00

Open Tenders - An invitation to tender by public advertisement with no restriction placed on who may tender. Tenderers will normally be required to demonstrate in their tender that they have the necessary skills, resources, experience, financial capacity, and in some cases licences, accreditations, etc., to fulfil the tender requirements.

https://www.tenders.nsw.gov.au/health/?event=public.rftproposed.preview&RFTProposedUUID=0BAE4D41-ECF0-6065-DA739F26D3CA5070&securityKey=198F7B21DB727CA62B368F005B5B0636

• Proposed RFTs:
  • RFT-10046281
• Contract Award Notices:
  • RFT-10044941  Ipsos Public Affairs Pty Ltd

All submissions for this opportunity must respond to all elements of the RFT. Respondents may sub-contract elements of the service, but must disclose details of subcontractors they intend to use in their tender response and explain how they will effectively manage and monitor the performance of nominated sub-contractors. 

Tender Documents attached as follows:

Part A, Tender Overview and Conditions of Tender

Part B, Specifications (including Schedule 1, Services Specifications [with a logic map attached as Annexure A], Schedule 2, Service Levels and Service Fee Abatements and Schedule 3, Price and Payments)

Part C, Tender Response Schedules (including the MS Excel spreadsheet for Response Schedule 6, section 1)

Part D, Proposed Contract

Not applicable - electronic responses only

• The Procurement (Enforceable Procurement Provisions) Direction 2019 applies to this procurement

• A government agency may conduct negotiations with suppliers regarding the procurement

In order for submissions to be evaluated, respondents must meet the following mandatory requirements:

• Acceptance of BHI/HealthShare NSW conditions of tendering;
• Insurances;
• Financial viability; and
• Compliance with NSW Health Statement of Business Ethics.

Contract is expected to be awarded in March 2022.

Three (3) month transition period in advance of new contract commencing on 1 July 2022.

Three (3) year term in the first instance, with the option of extending for a period up to a further two (2) years. 

Yes

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