Tender Details
Transport for NSW (TfNSW) is seeking Tenders from experienced and suitably qualified Call Centre organisations to undertake the following:
- Filter calls by a number of categories including nature of the call (enquiry or complaint), the project/program relevant to the call, caller details and specific details about the enquiry or complaint.
- Immediately record the details of the call via internal database. Upon entering this data, information would be automatically dispatched to a number of designated email address/s and text messages sent to nominated contact numbers.
- Provide regular, comprehensive reports of calls received as well as information about how each phone call was referred and when.
To establish this arrangement, the successful tenderer would deliver the following:
- Up to three separate call queues and three dedicated numbers to link to Transport Project’s existing Project Infoline, the Construction Response line and potentially a new free call 1800 number.
- call centre staff to support the 1800 numbers 24 hours a day, 7 days a week, 365 days per annum.
- Training of call centre staff on how to answer, log and direct all the call types.
Location
States and Territories: ACT, NT, QLD, SA, TAS, VIC, WA
RFT Type
Tender Respondents
Business Name | Trading Name | Address |
---|---|---|
Australian Consolidated Communications Pty Ltd | Australian Consolidated Communications Pty Ltd | 18 Beach Street Wollongong NSW 2500 AUSTRALIA |
Contact121 | Contact 1-2-1 PTY LTD | level 3 169 Pirie Street Adelaide SA 5000 AUSTRALIA |
DHS | - | Level 11, 50 Berry Street North Sydney NSW 2060 AUSTRALIA |
Infosys Technologies Limited | - | Level 3, 77 Pacific Highway North Sydney NSW 2060 AUSTRALIA |
Oracle Customer Management Solutions | - | 1/456 Spencer Street West Melbourne VIC 3003 AUSTRALIA |
Oracle Customer Management Solutions | - | 1/456 Spencer Street West Melbourne VIC 3003 AUSTRALIA |
Oracle Customer Management Solutions | - | 1/456 Spencer Street West Melbourne VIC 3003 AUSTRALIA |
Oracle Customer Management Solutions | - | 1/456 Spencer Street West Melbourne VIC 3003 AUSTRALIA |
Oracle Customer Management Solutions | - | 1/456 Spencer Street West Melbourne VIC 3003 AUSTRALIA |
Oracle Customer Management Solutions | - | 1/456 Spencer Street West Melbourne VIC 3003 AUSTRALIA |
Oracle Customer Management Solutions | - | 1/456 Spencer Street West Melbourne VIC 3003 AUSTRALIA |
Peak Services | Peak Services Pty Ltd | 25 Evelyn Street Newstead QLD 4006 AUSTRALIA |
Well Done International Pty Ltd | Well Done | Unit 21, 32 Browns Rd South Nowra NSW 2541 AUSTRALIA |