Tender Details
Sydney Trains are seeking to source a provider for Measuring Customer Experience to provide a meaningful measurement framework to track change in customer experience and cascade this information to the appropriate level within the organisation.
Sydney Trains is intending to award up to 5 years contract.
The measurement framework gives Sydney Trains & NSW Train-Link the ability to align deliverables with customer requirements and build a performance based culture.
Location
RFT Type
Related Records
- Contract Award Notices:
- CW60457 Ernst & Young (EY Sweeney)
Additional Details / Instructions
In order to gain access to the Request For Tender documents, Tenderers are required to register their interest by sending an email tenderinfo@transport.nsw.gov.au and include the following:
1) Event Title,
2) RFT ID,
3) Organisation Name,
4) ACN/ ABN,
5) Contact Name,
6) Organisation/Contact Postal Address,
7) Contact Email Address,
8) Contact Phone No.
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