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Sydney Trains & NSW Trains / Interface Services - Customer Experience Management Program - CW2436688

Contract Award Notice ID CW2436688
Publish Date 22-Jan-2021
Category Information and technology
Agency Sydney Trains
Particulars of the goods or services to be provided under this contract

Technology platform for the Customer Experience Management Program

Contract Duration 11-Jan-2021 to 11-Jan-2026

Contract Award Notice Details

Contractor Name Qualtrics
ACN -
ABN 98 616 068 823
Is an Aboriginal or Torres Strait Islander owned business No
Street Address Level 41, 255 George Street
Town/City Sydney
State/Territory NSW
Postcode 2000
Country AUSTRALIA


Other private sector entities involved in, with an interest in or benefiting from this contract

N/A

Estimated amount payable to the contractor (including GST)

$759,146.00 (Goods or services supplied)

Amended estimated amount payable to the contractor (including GST)

$3,013,621.00 (Goods or services supplied)

Any provisions for payment to the contractor for operational or maintenance services

Yes

Method of Tendering

Open

Description of any provision under which the amount payable to the contractor may be varied

No

Description of any provisions under which the contract may be renegotiated

No


Summary of the criteria against which the various tenders were assessed

Evaluation Criteria Weighting

Technical competency, resources, supplier experience, technology, innovation, price

Contract Contains Agency 'PiggyBack' Clause

No


Industrial Relations Details for this Contract
Name of Sub-contractors (incl. ABN & ACN)

Not Applicable

Applicable Industrial Instruments

Not Applicable

Location of Work

Not Applicable

NSW Industrial Relations inspectors routinely audit the employment records of contractors and sub-contractors to all NSW Government contracts. The results of these inspections are published on the NSW Industrial Relations website.

Agency Contact Ali Soltani