View Scheme - SCM0020

We encourage new suppliers to apply to for the Advanced list only.

There are plans to merge the two supplier lists, to have one list for the ICT Services scheme moving forward.

The ICT Services team will communicate changes to Registered suppliers, requesting additional information to join the Advanced list.

For questions, please contact ICTServices@customerservice.nsw.gov.au

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 The NSW Government ICT Services Scheme (the Scheme) is a mandatory whole-of-government arrangement by which suppliers deliver ICT services to NSW Government. This arrangement ensures NSW government agencies can find and procure the goods and services that best meet their needs and makes it easier for industry to do business with government.

The Scheme arose from extensive consultation about how government and industry can make the most of procurement opportunities.

The Scheme features include:

• A straightforward online application for suppliers simplifies the tender process.

• An “always open” policy, so new suppliers can register for inclusion on the Scheme at any time, giving agencies continual access to new suppliers and emerging technologies.

• Ongoing streamlining of ICT service categories to align with the NSW Government Beyond Digital Strategy, enabling suppliers to align their offerings and maximise opportunities to provide services to government.

• Two supplier lists: The Registered Supplier List for low risk contracts valued up to $150,000; and the Advanced Registered Supplier List for high risk contracts or contracts valued over $150,000.  Suppliers can apply for inclusion on one or both of these lists, depending on their capacity and capability.

• A simple Core& Contract for the low risk and low value category of work provides opportunities for small to medium businesses. It includes simplified terms and lower insurance requirements, reducing the cost of doing business with government.

Visit the ICT Services page on 

for full details including

• Online application quick reference guides
• ICT service categories and descriptions
• Frequently asked questions
• Scheme Rules for Suppliers
• ICT Purchasing Framework
  
• Core& Contracts Terms and Conditions
  

Suppliers may apply for either or both the following ICT Services supplier listings:

Registered Supplier List:

Suppliers on the Registered Supplier List are approved to supply low risk contracts valued up to $150,000. Applications must be supported with:

• Organisation details including an Australian Business Number (ABN);

• Details of company capacity and capability for each nominated category including:

1. Details of recent relevant experience;

2. Details of certification, where applicable;

3. Qualifications and experience of key personnel, where applicable;

• Rate Card;

• Agreement to provide proof of the following relevant insurances, before entering into a Tender process or other engagement:

1. Professional Indemnity $1M (mandatory if deliverables include professional services);

2. Public Liability $5M (mandatory);

3. Product Liability $5M (mandatory if deliverables include products such as software or hardware);

4. Workers’ compensation as required by law;

• Confirmation of Supplier Declaration stating that the Supplier is not subject to

1. Insolvency; or

2. An ICAC inquiry or any such similar inquiry in any other state in Australia or legal proceedings;

Agreement to these Scheme Rules, which includes the requirement that all Customer Contracts will comply with the ICT Purchasing Framework Terms and Conditions. Refer to Clause 9 Prescribed Terms and Conditions for Customer Contracts of the Scheme Rules.

Advanced Registered Supplier List:

Suppliers on the Advanced Registered Supplier List are approved to supply high risk contracts or contracts valued over $150,000. In addition to all the details that Registered Suppliers provide, Advanced Registered Supplier applications must also be supported with:

• Two (2) referee reports for each nominated high-level category

• Agreement to provide an independent financial assessment if requested.

• Agreement to provide proof of the following relevant insurances, before entering into a Tender process or other engagement:

1. Public Liability $10M (mandatory)

2. Product Liability $10M (mandatory if deliverables include products such as software or hardware)

• Confirmation that the Applicant is not subject to a Material Adverse Event (as evidenced by Supplier Declaration)

Customer Contract Terms and Conditions

The Core& Contracts Terms and Conditions and the MICTA/ICTA Contracting Frameworkare available to download from the ICT Contract Template page on https://buy.nsw.gov.au/resources/ICT-Purchasing-Framework 

Scheme Rules

The Scheme Rules are available to applicants by either downloading from the “Documents” section of the online application, or from the ICT Services page on https://buy.nsw.gov.au/schemes/ict-services-scheme

Applications for both Registered Supplier List and Advanced Registered Supplier List

Suppliers are able to apply for both the Registered Supplier List and the Advanced Registered Supplier List by submitting separate applications.

Mandatory Requirements

Applicants must provide all information where indicated by a Mandatory Field (*).

Templates provided

Where indicated, applicants must use the application templates provided. The templates should be downloaded, saved to the applicant’s hard drive, completed as required, then uploaded to eTenders. Applicants should not change the format of the templates.

Additional Information

For full details, refer to the Online Application Quick Reference Guides on the ICT Services Scheme page at https://buy.nsw.gov.au/schemes/ict-services-scheme

Suppliers on the Registration Supplier List are approved to supply low risk contracts valued up to $150,000.

For full details, refer to the Online Application Quick Reference Guides on the ICT Services Scheme page at https://buy.nsw.gov.au/schemes/ict-services-scheme

Suppliers on the Advanced Registration Supplier List are approved to supply high risk contracts or contracts valued over $150,000.

The Applicant must identify its areas of substantial expertise by nominating the categories in which it is seeking prequalification.

• A01. Enterprise & Business Architecture
  Analysis of business structure and processes, development of technology roadmaps to support business and ICT strategies. Development and dissemination of ICT standards taking into account impact on legacy technologies and facilitating adoption of future trends. Includes modelling, development and adoption of frameworks as well as definition of current, transitional and future state architectures
• A02. Information Architecture
  Information architecture covers all the sources and forms of information that define the enterprise architecture. The information architecture layer includes; information and data models; processes for managing information; standards for the manipulation and presentation of information; governance of information; infrastructure and technology for storing, manipulating and transmitting information; taxonomy for categorisation of information. Information architecture services may include; development of enterprise architectures (EA, both for current state and future state) for the information architecture layer within complex organisational environments; development of models, standards and guidelines for the information architecture to meet the diverse needs of EA projects; understanding the architectural capabilities and constraints of the range of technologies that support data and information in distributed systems; information and data modelling, taxonomies and content descriptions and utilisation of tools, models and templates to support capture, analysis and presentation of findings to a wide variety of stakeholders.
• A03. Solution Architecture
  Development of technology solutions that deliver business requirements within the guidelines of an enterprise architecture, when available. This includes development of technical specifications, selection of technology components and development of solution designs.

• B01. Benchmarking
  Benchmarking includes identifying accurate historical and / or current data against which a data set can be compared now and / or in the future. Demonstrated experience in the identification, adaption and adoption of benchmarking processes is also required.

• C01. Data Centre Services
  Provision of expert advice and recommendations on: migration strategies, future data centre operating and governance models including best practices such as ITIL. Assistance with key strategic documents. Provision of services to assist with actual migration activities. Provision of services associated with data centre operational activities including delivery "as a Service". Note: All other data centre services are provided under the NSW Government's Data Centre lease arrangement with Metronode Pty Ltd.
• C02. Data Centre Equipment
  Supply of infrastructure items within the data centre including: Servers (virtual or dedicated); Storage Systems (for example - storage area networks, network attached storage, tape systems, optical systems); Appliances (for example - de-duplication appliances, backup appliances); Ancillary Equipment (for example - UPS, Firewalls, Routers, Switches); Peripherals (for example – racks, leads, cable trays).

• D01. End User Computing Installation, Configuration and Maintenance including delivery "as a service"
  Installation, configuration and maintenance. Includes ordering equipment, delivery, installation of operation systems and decommissioning of existing equipment.
• D02. End User Computing Management including delivery "as a service"
  The provision of infrastructure services and the associated supporting resources that enable service level agreements to be met to the customer's satisfaction. As a result the customer's staff should be able to undertake the core business functions that are dependent on the underlying desktop technology infrastructure. Includes, monitoring & analysis, backup and recovery and software licence administration. Updates installed as required inline with agreed timeframes.
• D03. End User Computing Hardware including delivery "as a service"
  Supply of personal computers, notebooks and laptops, including full "as a service". Monitors can be provided with the end user device. Note: Excludes the capital acquisition of any device meeting the Government Standard Specification under the Contract 999 ICT End User Devices and Services for NSW.
• D04. Monitors including delivery "as a service"
  Supply of computer monitors, including full "as a service". Note: Excludes the capital acquisition of any device meeting the Government Standard Specification under the Contract 999 ICT End User Devices and Services for NSW.
• D05. Other End User Computing Devices including delivery "as a service"
  Supply of any computer based end user computing device not included in any other sub-categories under the End User Device category, including workstations, thin and zero clients. Includes full "as a service". Note: Excludes the capital acquisition of any device meeting the Government Standard Specification under the Contract 999 ICT End User Devices and Services for NSW.

• E01. ICT Strategy
  The provision of strategic vision and documentation associated with information and communications technology supporting ICT. This includes; strategy and plan development and evaluation, forecasting or analysis of future trends, strategic research and analysis, development of and advice on management frameworks (eg risk, service delivery management and portfolio management).
• E02. Procurement Management
  Procurement transition, integration and delivery of services. Includes contract development, contract planning, contract formation, contract management and service arrangement.
• E03. Efficiency & Optimisation
  Design, development and maintenance of the operational tools, standards, methods, environment and protocols that enable the consistent and efficient delivery of quality outputs. This can include methodology planning and implementation, billing checking and management, development & implementation of; policies, procedures, analysis tools and standards for: integration, environment, desktop, project offices, performance and evaluation.

• F01. Network Equipment Installation, Configuration & Maintenance including delivery "as a service"
  Installation, configuration and maintenance of network equipment. Includes loading software, unit and network testing to confirm installation of equipment and software solutions, and configuration.
• F02. Network Operations including delivery "as a service"
  Management of the fixed and mobile network environment. Includes the provision of integrated support services and architectures that facilitate access to a Customer's application for both internal and external users. The facilities and services should support a secure and effective technological infrastructure. Covers traffic management, asset administration, facilities management, building cabling and network environment. Network performance meets agreed standards.

• G01. Mobile Devices including delivery "as a service"
  Supply and/or services for Mobile Device capability including wireless, USB modems, mobile phones, smart phones and tablet devices. Unit provisioning, firmware, configuration, software and applications as a professional service, managed service or full "as a service".
• G02. Digitisation including delivery "as a service"
  Services for Digitisation life-cycle capability including design, development and implementation of digitisation activities, provisioning of services or devices (including Printers, scanners and multi-function devices ) for conversion from physical form, born digital capture, web and social media capture, descriptive meta-data creation, record creation and cataloguing, curatorial services, digital asset management and workflow design. Includes provisioning and maintenance of supportable digital forms including but not limited to images, text and printed materials, newspapers, oral works, art works, museum collections, moving image and sound, broadcast media content, legacy digital forms, microform, objects and ephemera, web and social media including as a professional service, managed service or full "as a service".
• G03. Telephony including delivery "as a service"
  Services for Telephony capability includes provisioning and maintenance of analogue and digital telephones, faxes, teleconference and video conference capability as a professional service, managed service or full "as a service".

• H01. Strategic Risk Management
  Considers risk from different perspectives with an organisation; strategic, programme, project and operational. Manages risks at a strategic and an organisational level and plans ongoing risk management, identifies mitigation tasks and optimising risk opportunities. Developing a risk methodology or framework.
• H02. Business Continuity Planning
  Business Continuity Planning (BCPing) is a process that ensures an organisation can continue to operate after a major crisis or disaster. BCPing covers; preparation of a Business Continuity Plan, including a risk management plan, business impact analysis, incident response plan, a disaster recovery plan. Disaster Recovery Plan- A disaster may be anything that results in an inability to access the IT infrastructure, e.g. fire, flood, gas leaks, storms, serious corruption of data or other damage. It covers crisis management, process systems, operations and technology risks.
• H03. Capacity & Availability Planning
  Capacity Planning baselines existing resources needs and anticipates the organisations future needs based on business input into a Capacity plan which includes; new and upcoming services and products, hardware and application development plans and organisational service levels. Availability planning includes documenting the current and future needs of the business in an Availability Plan, assist with diagnosis and resolution of availability related problems, review service reliability, maintainability, prepare redundancy plans, assess the impact of changes or new products or services, development of proactive measures that are cost effective.
• H04. Process & Technology Audits
  Conduct ICT processes and technology audits which consider efficiency, costs, service levels, risk levels and alignment to business needs; report findings and make recommendations to the organisation on ways to improve.

• I01. Program Office Standards
  The ability to creation or review an ICT Program Office including standards, reporting, change management, stakeholder communication, demand management, schedule management, resource management, configuration management, reporting, benefits realisation via programs, change control, governance and dependency management, project team collaboration, performance monitoring and controlling.
• I02. Project, Program & Portfolio Management
  Manage a project from end to end including project mandate, initiating & business case, planning, executing, controlling, reporting and closing using a project methodology eg Prince 2. Manage large and complex deliverables that are broken down into manageable inter-related projects. Combines the ability and resources to define, plan, implement and integrate a program of works using a program methodology. Support and advise senior management decision making on strategic alignment, prioritisation, risk management, optimisation of resources etc to successfully deliver their business objectives.
• I03. Change Management
  Managing the business impact of implementing an ICT change to the business, including stakeholder communications, process and procedure changes, updates to or new documentation and training.
• I04. Quality Assurance & Compliance
  Planned and systematic activities to fulfil quality requirements for a system, product, program or service including assured compliance. Quality assurance requires demonstrated QA methodologies, experience in control methodologies, compliance audit, diagnostic reviews, health checks, QA governance procedures and where requisite remediation plans.

• J01. Server Installation, Configuration & Maintenance including delivery "as a service"
  The Installation, configuration and maintenance of operating system software and testing of installation, licences, upgrades, patches of operating system (OS) software.
• J02. Operations Management including delivery "as a service"
  Management and maintenance of the server environment. The management of mainframes, servers and ISP hosting hardware as well as the management of operating system and system management software. Includes the backup and recovery of servers and operating systems.

• K01. Security Strategy including delivery "as a service"
  Create strategy, architecture, solutions and services that protect ICT environment. Includes developing strategies, conducting security audits and identifying risks and issues and conducting vulnerability assessments. Supporting and maintaining ISO 27001 certification.
• K02. Security & Firewall installation including delivery "as a service"
  Provision of a security framework that facilitates access to the Customers' applications, information and data for both internal and external users. Security and Firewall installation and configuration.
• K03. Security Testing including delivery "as a service"
  Undertake various security testing including, penetration testing, web security testing, secure code reviews, Security and environment testing meets agreed standards.
• K04. Security & Firewall Management including delivery "as a service"
  Management of a security framework that facilitates access to the Customers' applications, information and data for both internal and external users. Including performance monitoring, security upgrades and access management.

• L01. Learning Services
  Providing government with learning services, including learning strategies, needs analysis, learning design and delivery. Learning may be delivered by a range of means.

• M01. Business Analysis
  Business analysis includes structured identification, analysis and documentation of requirements associated with the design, development and implementation of business systems. This includes; business requirements specification, process analysis and design, procedure development, data migration and conversion planning, development and execution of testing strategies, problem identification and resolution, assessment of training needs, liaison between technical and business staff, research and analysis (eg market and customer), risk assessment and management.
• M02. Custom Application Development including delivery "as a service"
  Custom Application development including: Design & Development, Enhancement, Integration & Implementation, Data Migration & Conversion, Testing, Performance & Metrics, Maintenance and ongoing support. Including provision of development, application development and support "as a Service"
• M03. Services including Electronic Document & Records Management and Customer Relationship Management (CRM) & Case Management Services including delivery "as a service"
  New or amendment of existing Electronic Documents and Records or Customer Relationship Management (CRM) and Case Management Solutions. Includes design, development, implementation, data migration, integration training, maintenance, configuration and support. May also include support with business analysis, transformation and process change. Note: For ERP service offerings, please refer to Category Q: ERP and related corporate & shared services.
• M04. Other software services including delivery "as a service"
  Includes design, development, implementation, data migration, integration training, maintenance, configuration and support for all other software services not already included in other Systems and Solutions sub-categories. May also include support with business analysis, transformation and process change.
• M05. Information Management Services including delivery "as a service"
  Developing business information strategies and creating systems. Includes design, development, implementation, data migration, integration training, maintenance, configuration and support. May also include support with business analysis, transformation and process change. Covers provision of scientific, operational and administrative datasets, data management, data analysis, master data management, data warehousing, business intelligence, content management and meta data management.
• M06. Web Design & Content Management Services including delivery "as a service"
  This category includes; website design and development, Intranet & Extranet development, user interface design, content management solutions, flash design and development, database design and development and usability research.
• M07. Software Support & Maintenance Services including delivery "as a service"
  Services for licensed software and /or developed software and may consist of help desk services, updates, new releases, ancillary services, ongoing maintenance services.
• M08. Testing Services
  Includes provision of test services including but not limited to the development and delivery of testing strategies, test plans and defect identification procedures to ensure that solutions reflect requirements. This can include delivery of any or all aspects "as a Service".
• M09. Software Resellers and Software Asset Management Services
  Brokerage services for licensed software, software asset management and optimisation, and other software maintenance, subscription and support services.

• N01. Infrastructure and Utilities Software
  Software licensing and support for database applications, data management, virtualisation and partitioning software, operating systems, enterprise application integration (EAI), application performance and monitoring software, programming language, web design, hosting and middleware applications software, and any infrastructure and utilities software.
• N02. Software Applications
  Software licensing and support for enterprise resource planning (ERP) software, business intelligence (BI) and enterprise content management (ECM) software, computer-aided design, engineering and manufacturing software, office productivity software, and any software applications not included elsewhere.
• N03. Communications and Security Software
  Software licensing and support for networking and mobile development and email and messaging software, cloud management software, identity access and encryption software, data protection, privacy protection and anti-virus software, and any communications and security software.

• O01. Fixed Line Voice Services
  The provision of fixed line telecommunications services utilising a physical link.
• O02. Fixed Line Data Services
  The provision of data services, including delivery as a service using a physical link. This includes Fibre, xDSL, ISDN etc.
• O03. Mobile Services (including mobile Data)
  The provision of voice and data services using cellular networks (eg 2G, 3G, 4G, LTE etc)
• O04. Satellite Services
  The provision of voice and data services using satellites.
• O05. Management & Maintenance Services
  All other telecommunications services, including call accounting (TIMS), consolidated telecommunications inventory and cost management (including carrier billing analysis tools), system commissioning, decommissioning, system maintenance (single and multi-vendor), call centres etc

• P01. Fixed, mobile, satellite, networking equipment
  Any physical equipment used in the provision of telecommunications including handsets, headsets, cables, accessories, hubs, bridges, routers, switches, modems, interface cards, firewalls as well as associated systems including but not limited to voice and/or video mail and unified messaging systems, contact centre systems, interactive voice response systems (IVRs), music and messaging on hold systems, voice recording systems, audio conference systems, video conferencing and webcam systems, private paging and public address systems, broadcast messaging systems.

• Q01. Professional Services
  Includes the provision of strategic analysis and planning, business process management, transition and transformation, business analysis, modelling, design and architecture, development, testing, data migration and conversion (ETL), organisational and change management, systems integration, performance and management, and benchmarking.
• Q02. ERP software and platform as a service
  Includes all Enterprise Resource Planning (ERP) related software in the government marketplace that uses an 'as a service' delivery model. Also includes the provision of platform and utility services for ERP in the government marketplace supporting production environments.

• R01. Cloud Applications
  This includes all on demand delivery of software applications that uses 'as a service' delivery model with the cloud provider hosting and managing the application and its underlying infrastructure.
• R02. Cloud Hosting and Infrastructure
  Services to assist agencies provision of platform and utility services via public/private/community cloud to allow for the development, operation and management of applications. Supporting development, testing and production environments. Infrastructure as a service solution includes provision of ICT infrastructure via public/private/community cloud that uses 'as a service' delivery model. This includes servers (virtual or dedicated), storage systems, network, appliances and telecommunications, ancillary equipment, peripherals and the hosting of this equipment and operating system.
• R03. Cloud support
  Services to assist agencies transition to NSW Government data centres and/or to cloud/as a service solutions. Includes support services for monitoring and managing cloud environments.

The Applicant must answer the following questions based on the prequalification type they are applying for

The Applicant must answer the following questions based on the prequalification type they are applying for