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The NSW eTendering website will be unavailable from 5:00pm on 28th May 2018 until midnight on 28th May 2018 for essential maintenance. We appreciate your patience and apologise for any inconvenience this interruption may cause.

Prequalification Scheme: ICT Services - SCM0020

Scheme ID SCM0020
Starts 29-Jan-2013
Ends 28-Feb-2019
RFT Publish Date 29-Jan-2013
RFT Close Date & Time
28-Feb-2019 12:00pm
ABN Required Yes
 
RFT Type Scheme Invitation
Agency NSW Procurement
Category Information Technology

Contact Person
NSWBuy
Phone: 1800 679 289
nswbuy@finance.nsw.gov.au

Scheme Details

The NSW Government ICT Services Scheme is the new model for delivering ICT services to NSW Government. These new arrangements will ensure NSW government agencies can find and procure the goods and services that best meet their needs, and makes it easier for industry to do business with government.

The Scheme arose from extensive consultation about how government and industry can make the most of procurement opportunities.

The Scheme features include:

  • a new straightforward online application for suppliers removes lengthy and expensive tender processes.
  • an “always open” policy, so new suppliers can register for inclusion on the Scheme at any time, giving agencies continual access to new suppliers and emerging technologies.
  • streamlined ICT service categories aligned to the ICT Strategy, enabling suppliers to align their offerings and maximise opportunities to provide services to government.
  • introduction of two supplier lists: The Registered Supplier List for low risk contracts valued up to $150,000; and the Advanced Registered Supplier List for high risk contracts or contracts valued over $150,000.  Suppliers can apply for inclusion on one or both of these lists, depending on their capacity and capability.
  • a new, simple short-form contract for the low risk low value category of work provides opportunities for small to medium businesses. It includes simplified terms and lower insurance requirements, reducing the cost of doing business with government.

Visit the ICT Services page on 

for full details including

  • Online application quick reference guides
  • ICT service categories and descriptions
  • Frequently asked questions
  • Scheme Rules for Suppliers
  • Short-form ICT Contract Terms and Conditions
  • Procurement Technical Standard offering types

Start application

The information displayed below is a read-only version of the application process. Please review and, when ready to apply for the scheme, click the Start application button above.

Vendor Instruction

Suppliers may apply for either or both the following ICT Services supplier listings:

Registration Supplier List:

Suppliers on the Registration Supplier List are approved to supply low risk contracts valued up to $150,000. Applications must be supported with:

  • organisational information;
  • relevant information on experience, capacity and capability;
  • where required, suppliers will need to provide information that satisfies a set of pre-defined technical and functional requirements, such as accreditations, certifications, training and technical specifications;

  • rate cards;
  • insurance certificates of currency:

                 - $1M Professional Indemnity (mandatory)
                 - $5M Public Liability (mandatory)
                 - $5M Product Liability (mandatory if supplying products such as hardware or software)
                 - Workers’ Compensation (as required by Law)

  • agreement to Scheme Rules, which includes the requirement that all customer contracts will comply with the Short-form ICT Contract terms and conditions; and
  • confirmation that the Applicant is not subject to insolvency, an ICAC inquiry or legal proceedings.

Advanced Registration Supplier List:

Suppliers on the Advanced Registration Supplier List are approved to supply high risk contracts or contracts valued over $150,000. Applications must be supported with:

  • organisational information;
  • relevant information on experience, capacity and capability, including two (2) referee reports for work conducted in the last three (3) years for each nominated high-level service category ;
  • where required, suppliers will need to provide information that satisfies a set of pre-defined technical and functional requirements, such as accreditations, certifications, training and technical specifications;

  • an independent credit report within the last six (6) months verifying the applicant is financially solvent;
  • rate cards;
  • insurance certificates of currency:

                 - $1M Professional Indemnity (mandatory)
                 - $10M Public Liability (mandatory)
                 - $10M Product Liability (mandatory if supplying products such as hardware or software)
                 - Workers’ Compensation (as required by Law)

  • agreement to Scheme Rules, which includes the requirement that all customer contracts will comply with the Procure IT (v3) framework; and
  • confirmation that the Applicant is not subject to insolvency, an ICAC inquiry or legal proceedings.

Customer Contract Terms and Conditions

The Short-form ICT General Contract Terms and Conditions and the Procure IT (v3) framework are available to download from the Standard Contracts Template page on www.procurepoint.nsw.gov.au

Scheme Rules

The Scheme Rules are available to applicants by either downloading from the “Documents” section of the online application, or from the ICT Services page on www.procurepoint.nsw.gov.au 

Applications for both Registration Supplier List and Advanced Registration Supplier List

Suppliers are able to apply for both the Registration Supplier List and the Advanced Registration Supplier List by submitting separate applications.

Mandatory Requirements

Applicants must provide all information where indicated by a Mandatory Field (*).

Templates provided

Where indicated, applicants must use the application templates provided. The templates should be downloaded, saved to the applicant’s hard drive, completed as required, then uploaded to eTenders. Applicants should not change the format of the templates.

Additional Information

For full details, refer to the Online Application Quick Reference Guides on the ICT Services Scheme page at www.procurepoint.nsw.gov.au


Prequalification Types

Registration Supplier List

Suppliers on the Registration Supplier List are approved to supply low risk contracts valued up to $150,000.

For full details, refer to the Online Application Quick Reference Guides on the ICT Services Scheme page at www.procurepoint.nsw.gov.au

Advanced Registration Supplier List

Suppliers on the Advanced Registration Supplier List are approved to supply high risk contracts or contracts valued over $150,000.


Documents

Terms and Conditions

Capabilities

The Applicant must identify its areas of substantial expertise by nominating the categories in which it is seeking prequalification.

A - Architecture and Design
  • A01. Enterprise & Business Architecture
    Analysis of business structure and processes, development of technology roadmaps to support business and ICT strategies. Development and dissemination of ICT standards taking into account impact on legacy technologies and facilitating adoption of future trends. Includes modelling, development and adoption of frameworks as well as definition of current, transitional and future state architectures
  • A02. Information Architecture
    Information architecture covers all the sources and forms of information that define the enterprise architecture. The information architecture layer includes; information and data models; processes for managing information; standards for the manipulation and presentation of information; governance of information; infrastructure and technology for storing, manipulating and transmitting information; taxonomy for categorisation of information. Information architecture services may include; development of enterprise architectures (EA, both for current state and future state) for the information architecture layer within complex organisational environments; development of models, standards and guidelines for the information architecture to meet the diverse needs of EA projects; understanding the architectural capabilities and constraints of the range of technologies that support data and information in distributed systems; information and data modelling, taxonomies and content descriptions and utilisation of tools, models and templates to support capture, analysis and presentation of findings to a wide variety of stakeholders.
  • A03. Solution Architecture
    Development of technology solutions that deliver business requirements within the guidelines of an enterprise architecture, when available. This includes development of technical specifications, selection of technology components and development of solution designs.
B - Benchmarking
  • B01. Benchmarking
    Benchmarking includes identifying accurate historical and / or current data against which a data set can be compared now and / or in the future. Demonstrated experience in the identification, adaption and adoption of benchmarking processes is also required.
C - Data Centre
  • C01. Data Centre Services
    Provision of expert advice and recommendations on: migration strategies, future data centre operating and governance models including best practices such as ITIL. Assistance with key strategic documents. Provision of services to assist with actual migration activities. Provision of services associated with data centre operational activities including delivery "as a Service". Note: All other data centre services are provided under the NSW Government's Data Centre lease arrangement with Metronode Pty Ltd.
  • C02. Data Centre Equipment
    Supply of infrastructure items within the data centre including: Servers (virtual or dedicated); Storage Systems (for example - storage area networks, network attached storage, tape systems, optical systems); Appliances (for example - de-duplication appliances, backup appliances); Ancillary Equipment (for example - UPS, Firewalls, Routers, Switches); Peripherals (for example – racks, leads, cable trays).
  • C03PTa. GovDC Software as a Service (SaaS)
    GovDC Software as a Service (SaaS) Includes all software in the Government Marketplace that uses ‘as a service’ delivery model except ERP (Please refer to Q03 for ERP SaaS).
  • C04PTa. GovDC Platform as a Service (PaaS)
    Includes all the provision of platform and utility services in the Government Marketplace supporting development, testing and production environments except ERP (Please refer to Q04 for ERP PaaS).
  • C04PTs. Platform as a Service (PaaS)
    Services to assist agencies provision of platform and utility services in the government marketplace supporting development, testing and production environments except ERP against the relevant Government Standard. A completed copy of the C04PTs response template is required if applying for this sub category.
  • C05PTa. GovDC Infrastructure as a Service (IaaS)
    Includes all infrastructure items in the Government Marketplace that use the ‘as a service’ delivery model. This includes servers (virtual or dedicated); storage systems; appliances and telecommunications; ancillary equipment; peripherals and the hosting of this equipment.
  • C05PTs. Infrastructure as a Service (IaaS)
    Infrastructure as a Service solutions includes all infrastructure items in the government marketplace that uses 'as a service' delivery model against the relevant NSW government Standard . This includes servers (virtual or dedicated), storage systems, appliances and telecommunications, ancillary equipment, peripherals and the hosting of this equipment. A completed copy of the C05PTs response template is required if applying for this sub category.
  • C06PTa. Migration Services and Cloud Readiness
    Services to assist agencies transition to GovDC government data centres and/or to cloud/as a service solutions.
  • C06PTs. Migration Services and Cloud Readiness
    Services to assist Agencies transition to NSW Government Data Centres and/or to Cloud/as a Service delivery models delivered against the relevant NSW Government Standard. A completed copy of the C06PTs response template is required if applying for this sub category.
  • C07PTr. GovDC Data Centre Cabling as a Service
    Includes the provision of Cabling as a Service for GovDC, end-to-end service providers for GovDC services, certified against GovDC Cabling as a Service Solutions standard and authorised to work on GovDC shared cabling.
  • C08PTs. GovDC Cloud Connect Broker
    Provision of connection services to include all 'as a Service' offerings delivered from the cloud but using a gateway in the GovDC managed services backbone. This includes computer, storage and office systems. A completed copy of the C08PTs response template is required if applying for this sub category.
D - End User Computing
  • D01. End User Computing Installation, Configuration and Maintenance including delivery "as a service"
    Installation, configuration and maintenance. Includes ordering equipment, delivery, installation of operation systems and decommissioning of existing equipment.
  • D01PTs. End User Computing Services
    Services for the provision of End User Computing delivered against the relevant NSW Government Standard. A completed copy of the D01PTs response template is required if applying for this sub category.
  • D02. End User Computing Management including delivery "as a service"
    The provision of infrastructure services and the associated supporting resources that enable service level agreements to be met to the customer's satisfaction. As a result the customer's staff should be able to undertake the core business functions that are dependent on the underlying desktop technology infrastructure. Includes, monitoring & analysis, backup and recovery and software licence administration. Updates installed as required inline with agreed timeframes.
  • D03. End User Computing Hardware including delivery "as a service"
    Supply of personal computers, notebooks and laptops, including full "as a service". Monitors can be provided with the end user device. Note: Excludes the capital acquisition of any device meeting the Government Standard Specification under the ICT Hardware Agreement 888.
  • D04. Monitors including delivery "as a service"
    Supply of computer monitors, including full "as a service". Note: Excludes the capital acquisition of any device meeting the Government Standard Specification under the ICT Hardware Agreement 888.
  • D05. Other End User Computing Devices including delivery "as a service"
    Supply of any computer based end user computing device not included in any other sub-categories under the End User Device category, including workstations, thin and zero clients. Includes full "as a service". Note: Excludes the capital acquisition of any device meeting the Government Standard Specification under the ICT Hardware Agreement 888.
E - Strategy
  • E01. ICT Strategy
    The provision of strategic vision and documentation associated with information and communications technology supporting ICT. This includes; strategy and plan development and evaluation, forecasting or analysis of future trends, strategic research and analysis, development of and advice on management frameworks (eg risk, service delivery management and portfolio management).
  • E02. Procurement Management
    Procurement transition, integration and delivery of services. Includes contract development, contract planning, contract formation, contract management and service arrangement.
  • E03. Efficiency & Optimisation
    Design, development and maintenance of the operational tools, standards, methods, environment and protocols that enable the consistent and efficient delivery of quality outputs. This can include methodology planning and implementation, billing checking and management, development & implementation of; policies, procedures, analysis tools and standards for: integration, environment, desktop, project offices, performance and evaluation.
F - Network Management
  • F01. Network Equipment Installation, Configuration & Maintenance including delivery "as a service"
    Installation, configuration and maintenance of network equipment. Includes loading software, unit and network testing to confirm installation of equipment and software solutions, and configuration.
  • F02. Network Operations including delivery "as a service"
    Management of the fixed and mobile network environment. Includes the provision of integrated support services and architectures that facilitate access to a Customer's application for both internal and external users. The facilities and services should support a secure and effective technological infrastructure. Covers traffic management, asset administration, facilities management, building cabling and network environment. Network performance meets agreed standards.
G - Other ICT Services
  • G01. Mobile Devices including delivery "as a service"
    Supply and/or services for Mobile Device capability including wireless, USB modems, mobile phones, smart phones and tablet devices. Unit provisioning, firmware, configuration, software and applications as a professional service, managed service or full "as a service".
  • G01PTs. Mobile Device and Application Framework
    Services for the provision of Mobile Device and Application Frameworks delivered against the relevant NSW Government Standard. A completed copy of the G01PTs response template is required if applying for this sub category.
  • G02. Digitisation including delivery "as a service"
    Services for Digitisation life-cycle capability including design, development and implementation of digitisation activities, provisioning of services or devices (including Printers, scanners and multi-function devices ) for conversion from physical form, born digital capture, web and social media capture, descriptive meta-data creation, record creation and cataloguing, curatorial services, digital asset management and workflow design. Includes provisioning and maintenance of supportable digital forms including but not limited to images, text and printed materials, newspapers, oral works, art works, museum collections, moving image and sound, broadcast media content, legacy digital forms, microform, objects and ephemera, web and social media including as a professional service, managed service or full "as a service".
  • G03. Telephony including delivery "as a service"
    Services for Telephony capability includes provisioning and maintenance of analogue and digital telephones, faxes, teleconference and video conference capability as a professional service, managed service or full "as a service".
  • G04PTs. Personal Safety Solutions
    Personal Safety Solutions can be provided in a range of ways. For example, the supplier of the service may manage some of the service or environment during the course of the contract, or the supplier of the service may manage the entire service for course of the contract. The solution can be provided for a building, a campus or as defined by the customer. A completed copy of the G04PTs response template is required if applying for this sub category.
H - Risk Management
  • H01. Strategic Risk Management
    Considers risk from different perspectives with an organisation; strategic, programme, project and operational. Manages risks at a strategic and an organisational level and plans ongoing risk management, identifies mitigation tasks and optimising risk opportunities. Developing a risk methodology or framework.
  • H02. Business Continuity Planning
    Business Continuity Planning (BCPing) is a process that ensures an organisation can continue to operate after a major crisis or disaster. BCPing covers; preparation of a Business Continuity Plan, including a risk management plan, business impact analysis, incident response plan, a disaster recovery plan. Disaster Recovery Plan- A disaster may be anything that results in an inability to access the IT infrastructure, e.g. fire, flood, gas leaks, storms, serious corruption of data or other damage. It covers crisis management, process systems, operations and technology risks.
  • H03. Capacity & Availability Planning
    Capacity Planning baselines existing resources needs and anticipates the organisations future needs based on business input into a Capacity plan which includes; new and upcoming services and products, hardware and application development plans and organisational service levels. Availability planning includes documenting the current and future needs of the business in an Availability Plan, assist with diagnosis and resolution of availability related problems, review service reliability, maintainability, prepare redundancy plans, assess the impact of changes or new products or services, development of proactive measures that are cost effective.
  • H04. Process & Technology Audits
    Conduct ICT processes and technology audits which consider efficiency, costs, service levels, risk levels and alignment to business needs; report findings and make recommendations to the organisation on ways to improve.
I - ICT Programs
  • I01. Program Office Standards
    The ability to creation or review an ICT Program Office including standards, reporting, change management, stakeholder communication, demand management, schedule management, resource management, configuration management, reporting, benefits realisation via programs, change control, governance and dependency management, project team collaboration, performance monitoring and controlling.
  • I02. Project, Program & Portfolio Management
    Manage a project from end to end including project mandate, initiating & business case, planning, executing, controlling, reporting and closing using a project methodology eg Prince 2. Manage large and complex deliverables that are broken down into manageable inter-related projects. Combines the ability and resources to define, plan, implement and integrate a program of works using a program methodology. Support and advise senior management decision making on strategic alignment, prioritisation, risk management, optimisation of resources etc to successfully deliver their business objectives.
  • I03. Change Management
    Managing the business impact of implementing an ICT change to the business, including stakeholder communications, process and procedure changes, updates to or new documentation and training.
  • I04. Quality Assurance & Compliance
    Planned and systematic activities to fulfil quality requirements for a system, product, program or service including assured compliance. Quality assurance requires demonstrated QA methodologies, experience in control methodologies, compliance audit, diagnostic reviews, health checks, QA governance procedures and where requisite remediation plans.
J - Server Management
  • J01. Server Installation, Configuration & Maintenance including delivery "as a service"
    The Installation, configuration and maintenance of operating system software and testing of installation, licences, upgrades, patches of operating system (OS) software.
  • J02. Operations Management including delivery "as a service"
    Management and maintenance of the server environment. The management of mainframes, servers and ISP hosting hardware as well as the management of operating system and system management software. Includes the backup and recovery of servers and operating systems.
K - Security Management
  • K01. Security Strategy including delivery "as a service"
    Create strategy, architecture, solutions and services that protect ICT environment. Includes developing strategies, conducting security audits and identifying risks and issues and conducting vulnerability assessments. Supporting and maintaining ISO 27001 certification.
  • K02. Security & Firewall installation including delivery "as a service"
    Provision of a security framework that facilitates access to the Customers' applications, information and data for both internal and external users. Security and Firewall installation and configuration.
  • K03. Security Testing including delivery "as a service"
    Undertake various security testing including, penetration testing, web security testing, secure code reviews, Security and environment testing meets agreed standards.
  • K04. Security & Firewall Management including delivery "as a service"
    Management of a security framework that facilitates access to the Customers' applications, information and data for both internal and external users. Including performance monitoring, security upgrades and access management.
L - Learning Services
  • L01. Learning Services
    Providing government with learning services, including learning strategies, needs analysis, learning design and delivery. Learning may be delivered by a range of means.
M - Systems & Solutions
  • M01. Business Analysis
    Business analysis includes structured identification, analysis and documentation of requirements associated with the design, development and implementation of business systems. This includes; business requirements specification, process analysis and design, procedure development, data migration and conversion planning, development and execution of testing strategies, problem identification and resolution, assessment of training needs, liaison between technical and business staff, research and analysis (eg market and customer), risk assessment and management.
  • M02. Custom Application Development including delivery "as a service"
    Custom Application development including: Design & Development, Enhancement, Integration & Implementation, Data Migration & Conversion, Testing, Performance & Metrics, Maintenance and ongoing support. Including provision of development, application development and support "as a Service"
  • M03. Services including Electronic Document & Records Management and Customer Relationship Management (CRM) & Case Management Services including delivery "as a service"
    New or amendment of existing Electronic Documents and Records or Customer Relationship Management (CRM) and Case Management Solutions. Includes design, development, implementation, data migration, integration training, maintenance, configuration and support. May also include support with business analysis, transformation and process change. Note: For ERP service offerings, please refer to Category Q: ERP and related corporate & shared services.
  • M03PTs. Document Management Solutions
    Services to assist Agencies store, manage and track electronic documents, records, images and other digital files delivered as a Service against the relevant NSW Government Standard. A completed copy of the M03PTs response template is required if applying for this sub category.
  • M04. Other software services including delivery "as a service"
    Includes design, development, implementation, data migration, integration training, maintenance, configuration and support for all other software services not already included in other Systems and Solutions sub-categories. May also include support with business analysis, transformation and process change.
  • M05. Information Management Services including delivery "as a service"
    Developing business information strategies and creating systems. Includes design, development, implementation, data migration, integration training, maintenance, configuration and support. May also include support with business analysis, transformation and process change. Covers provision of scientific, operational and administrative datasets, data management, data analysis, master data management, data warehousing, business intelligence, content management and meta data management.
  • M05PTs. Analytics and Data Warehousing Solutions
    Services for the provision of Analytics and Data Warehousing Solutions delivered against the relevant NSW Government Standard. A completed copy of the M05PTs response template is required if applying for this sub category.
  • M06. Web Design & Content Management Services including delivery "as a service"
    This category includes; website design and development, Intranet & Extranet development, user interface design, content management solutions, flash design and development, database design and development and usability research.
  • M07. Software Support & Maintenance Services including delivery "as a service"
    Services for licensed software and /or developed software and may consist of help desk services, updates, new releases, ancillary services, ongoing maintenance services.
  • M08. Testing Services
    Includes provision of test services including but not limited to the development and delivery of testing strategies, test plans and defect identification procedures to ensure that solutions reflect requirements. This can include delivery of any or all aspects "as a Service".
  • M09. Software Resellers and Software Asset Management Services
    Brokerage services for licensed software, software asset management and optimisation, and other software maintenance, subscription and support services.
  • M09PTs. Software Asset Management (SAM)
    Services for the provision of Software Asset Management and optimisation against the relevant Government Standard. A completed copy of the M09PTs response template is required if applying for this sub category.
  • M10PTs. Application Programming Interface (API)
    Services that enable software to interact with other software through exposed functionality. This service is not specific to any type of communication protocols and message format. A completed copy of the M10PTs response template is required if applying for this sub category.
N - Software Licences
  • N01. Infrastructure and Utilities Software
    Software licensing and support for database applications, data management, virtualisation and partitioning software, operating systems, enterprise application integration (EAI), application performance and monitoring software, programming language, web design, hosting and middleware applications software, and any infrastructure and utilities software.
  • N02. Software Applications
    Software licensing and support for enterprise resource planning (ERP) software, business intelligence (BI) and enterprise content management (ECM) software, computer-aided design, engineering and manufacturing software, office productivity software, and any software applications not included elsewhere.
  • N02PTs. Office Automation (inc Messaging, Collaboration and Unified Communications)
    The provision of office productivity, messaging, collaboration and unified communications solutions against the relevant NSW government Standard. This includes email, calendar, contacts, instant messaging, integrated voice, video conferencing, social media, word processing, spreadsheets, presentation/graphics and note taking. A completed copy of the N02PTs response template is required if applying for this sub category.
  • N03. Communications and Security Software
    Software licensing and support for networking and mobile development and email and messaging software, cloud management software, identity access and encryption software, data protection, privacy protection and anti-virus software, and any communications and security software.
  • N03PTs. Identity Management and Authentication
    Services for the provision of federated and remote authentication identity solutions against the relevant NSW Government Standard. This is the security discipline that enables the right individuals to access resources at the right times for the right reasons. A completed copy of the N03PTs response template is required if applying for this sub category.
O - Telecommunication Services
  • O01. Fixed Line Voice Services
    The provision of fixed line telecommunications services utilising a physical link.
  • O01PTs. Telco SIP (Session Initiation Protocol) Standard
    Services to assist Agencies when implementing SIP and when they are procuring these services. A completed copy of the O01PTs response template is required if applying for this sub category.
  • O02. Fixed Line Data Services
    The provision of data services, including delivery as a service using a physical link. This includes Fibre, xDSL, ISDN etc.
  • O02PTs. Telco Fixed Data Standard
    Services to assist Agencies to develop, procure and implement fixed data solutions and tools, as well as take advantage of their benefits. A completed copy of the O02PTs response template is required if applying for this sub category.
  • O03. Mobile Services (including mobile Data)
    The provision of voice and data services using cellular networks (eg 2G, 3G, 4G, LTE etc)
  • O03PTs. Telco Mobility Standard
    Services to assist Agencies to develop, procure and implement telecommunication mobility solutions and tools as well as take advantage of their benefits. A completed copy of the O03PTs response template is required if applying for this sub category.
  • O04. Satellite Services
    The provision of voice and data services using satellites.
  • O05. Management & Maintenance Services
    All other telecommunications services, including call accounting (TIMS), consolidated telecommunications inventory and cost management (including carrier billing analysis tools), system commissioning, decommissioning, system maintenance (single and multi-vendor), call centres etc
  • O06PTs. Telco Wireless Services (WiFi) Standard
    Services at assist Agencies to develop, procure and implement WiFi solutions and tools, as well as take full advantage of their benefits. A completed copy of the O06PTs response template is required if applying for this sub category.
  • O07PTs. Telco Internet Standard
    Services to assist Agencies when procuring and implementing internet services. A completed copy of the O07PTs response template is required if applying for this sub category.
  • O08PTs. Telco Expense Management (TEM)
    The Telecommunication expense management solutions should be able to manage NSW Government agencies' wireless, voice and data environment with the goal of reducing risk and cost. Building an accurate real time inventory, gathering all telecom bills and looking for overcharges through a telecom audit, searching for contract violations and optimization. This must be delivered against the relevant NSW Government standard.
P - Telecommunications Equipment
  • P01. Fixed, mobile, satellite, networking equipment
    Any physical equipment used in the provision of telecommunications including handsets, headsets, cables, accessories, hubs, bridges, routers, switches, modems, interface cards, firewalls as well as associated systems including but not limited to voice and/or video mail and unified messaging systems, contact centre systems, interactive voice response systems (IVRs), music and messaging on hold systems, voice recording systems, audio conference systems, video conferencing and webcam systems, private paging and public address systems, broadcast messaging systems.
Q - ERP and related corporate & shared services
  • Q01. Professional Services
    Includes the provision of strategic analysis and planning, business process management, transition and transformation, business analysis, modelling, design and architecture, development, testing, data migration and conversion (ETL), organisational and change management, systems integration, performance and management, and benchmarking.
  • Q01PTa. Services Aligned to NSW Government Standard Business Processes
    Suppliers who have been successfully pre-qualified for Q01 and been accredited in incorporating the NSW Government Standard Business Processes into the design and delivery of their products and services to government.
  • Q02PTi. HCM or eRecruitment Implementation Partners
    Advanced Suppliers who are approved implementation partners for products qualified on sub-category Q02PTr.
  • Q02PTr. Human Capital Management (HCM) and eRecruitment
    Includes full suite HCM and stand-alone eRecruitment products provided by product owners and/or channel partners, as established by the Public Service Commission market engagement process requirements.
  • Q03PTa. GovDC Software as a Service (SaaS)
    Includes all ERP related software in the Government Marketplace that uses an 'as a service' delivery model.
  • Q04PTa. GovDC Platform as a Service (PaaS)
    Includes the provision of platform and utility services for ERP in the Government Marketplace supporting production environments. Non-production environments, such as Dev and Test, can be hosted in GovDC or off-site through the Cloud Connect facility.
  • Q05PTa. Expense Management Systems (EMS) including Purchasing Cards (PCards)
    Advanced Suppliers who provide solutions for EMS that support transactions for PCards.

Registration Supplier List Questionnaire

The Applicant must answer the following questions based on the prequalification type they are applying for

Organisation Details

Organisation Details

Type of Organisation *
Please select the type of your organisation.
Date Established *

Please provide the date when your organisation was established.

Response Type: Date
Associated Entities *

Please use the attached template to provide details of any associated entities, eg, resellers, subcontractors or agents.

Associated entities template

Response Type: Upload
Company Profile *

Please provide your company profile as an attachment. Please name the file "ICTServices_CompanyName_Profile"

Response Type: Upload

Capacity and Capability

Company capacity and capability

Company capacity and capability *

Please use the attached template to provide details of company capacity and capability

Capacity and capability Template

Response Type: Upload
Relevant experience *

Please use the attached template to provide details of relevant experience for nominated categories. Refer to ICT Service categories and descriptions on the ICT Services page on www.procurepoint.nsw.gov.au

Relevant experience template

Response Type: Upload
Security-related Accreditation

If applying for security-related categories, please upload evidence of applicable accreditation, eg, ISO 27001.

Response Type: Upload
Cabling Services Registration

If applying for cabling services in the "Network Management" category, please upload evidence of meeting the cabling provider rules, eg, copy of registration. Refer to attached HelpFile for further information.

Cabling services help file

Response Type: Upload
Quality Management Systems Certification

Please upload details of the applicant's quality management systems. If not quality certified, please upload details of any quality processes undertaken for delivery of ICT services.

Response Type: Upload
Q01PTa - Accreditation requirement

Q01PTa – Only suppliers who are currently on the ICT Scheme (SCM0020) and have been approved for category Q01 can apply for the Q01PTa accreditation.

To gain accreditation for category Q01PTa you must complete the NSW Government Standard Business Process Foundation Course. After the course has been completed, you must attach a copy of the certificate with your application in order to be approved for category Q01PTa on the ICT Scheme (SCM0020).

To register for the NSW Government Standard Business Process Foundation Course,please send a request to NSWGovStandards@finance.nsw.gov.au

Response Type: Free Text
GovDC Market Place Rules - Mandatory if applying for any of the following: C03PTa, C04PTa, C05PTa

Please complete and upload the attached template if applying for any of the following sub-categories.

C03PTa

C04PTa

C05PTa

GovDC Market place rules

Response Type: Upload
Sub-categories for which a NSW Government Standard applies

It is mandatory that applicants applying for any of the PTs sub-categories, review the relevant NSW Government Standard and complete the applicable response template below, then upload the response template within the capabilities section of the application. A sample response template has been attached below:

Sample responses for PTS response sheet.xlsx

C04PTs Platform as a Service (PaaS) 1.2.xlsx

C05PTs Infrastructure as a Service (IaaS).xlsx

C06PTs Migration Services and Cloud Readiness.xlsx

C08PTs Marketplace Cloud Connect.xlsx

D01PTs End User Computing Services.xlsx

G01PTs Mobile Device and Application Framework.xlsx 

G04PTs Personal Safety Solutions.xlsx

M03PTs Document Management Solutions.xlsx

M05PTs Analytics Data Warehousing Solutions.xlsx 

M09PTs Software Asset Management (SAM).xlsx

M10PTs Application Programming Interface (API).xlsx

N02PTs Office Automation Standard.xlsx

N03PTs Identity Management Standard.xlsx

O01PTs STelco SIP (Session Initiation Protocol) Standard.xlsx

O02PTs Telco Fixed Data Standard.xlsx

O03PTs Telco Mobility Standard.xlsx

O06PTs Telco Wireless Services (WiFi) Standard.xlsx

O07PTs Telco Internet Standard.xlsx

O08PTs Telco Expense Management (TEM) Standard.xlsx

Response Type: Free Text

Rates/Costs of Services

Rate Cards

Applicants must provide their rates. *

Please provide a copy of your pricing schedule.

Response Type: Upload

Insurances

Insurance certificates of currency

Insurances *

When working with NSW Government, all organisations must provide proof of relevant insurances at time of tender and engagement. As a part of being accepted onto the ICT Services Scheme, all suppliers must agree to provide proof of the following relevant insurances:

$1M Professional Indemnity insurance is Mandatory for contracts under the ICT Services Scheme Registered Supplier List

Where required by law, Workers' Compensation insurance is Mandatory.

$5M Public Liability Insurance is Mandatory for contracts under the ICT Services Scheme Registered Supplier List.

If supplying products such as hardware or software, $5M Product Liability Insurance is Mandatory for contracts under the ICT Services Scheme Registered Supplier List. 

Applicant Declaration

Authorised Representative

Applicant Declaration. *
I am authorised to submit this application for and on behalf of the applicant and in doing so warrant that it is financially solvent, not subject to any legal proceedings or ICAC inquiry/ies, and the information provided is true and correct.
The applicant declaration is confirmed by the applicant's authorised representative. *

Please provide full name and contact telephone number of the applicant's authorised representative

Response Type: Free Text

Advanced Registration Supplier List Questionnaire

The Applicant must answer the following questions based on the prequalification type they are applying for

Organisation Details

Organisation Details

Type of Organisation *
Please select the type of your organisation.
Date Established *

Please provide the date when your organisation was established.

Response Type: Date
Associated Entities *

Please use the attached template to provide details of any associated entities, eg, resellers, subcontractors or agents.

Associated entities template

Response Type: Upload
Company Profile *

Please provide your company profile as an attachment. Please name the file "ICTServices_CompanyName_Profile"

Response Type: Upload

Capacity and Capability

Company capacity and capability

Company capacity and capability *

Please use the attached template to provide details of company capacity and capability

Capacity and capability Template

Response Type: Upload
Relevant experience *

Please use the attached template to provide details of relevant experience.

Relevant experience template

Response Type: Upload
Security-related Accreditation

If applying for security-related categories, please upload evidence of applicable accreditation, eg, ISO 27001.

Response Type: Upload
Cabling Services Registration

If applying for cabling services in the "Network Management" category, please upload evidence of meeting the cabling provider rules, eg, copy of registration. Refer to attached HelpFile for further information.

Cabling services help file

Response Type: Upload
Quality Management Systems Certification

Please upload details of the applicant's quality management systems. If not quality certified, please upload details of any quality processes undertaken for delivery of ICT services.

Response Type: Upload
It is Mandatory that applications for the Advanced Registered Supplier List provide evidence of recent experience for each nominated high-level category and any categories with a PTi suffix. *

Using the attached template please provide two (2) referee reports for each nominated high-level category and merge them all into one (1) file for upload. If applying for a category with a PTi suffix you must provide referee reports that demonstrate your experience with nominated products. The referee reports must be for work conducted in the last three (3) years.

Referee report template

Response Type: Upload
Q01PTa - Accreditation requirement

Q01PTa – Only suppliers who are currently on the ICT Scheme (SCM0020) and have been approved for category Q01 can apply for the Q01PTa accreditation.

To gain accreditation for category Q01PTa you must complete the NSW Government Standard Business Process Foundation Course. After the course has been completed, you must attach a copy of the certificate with your application in order to be approved for category Q01PTa on the ICT Scheme (SCM0020).

To register for the NSW Government Standard Business Process Foundation Course,please send a request to NSWGovStandards@finance.nsw.gov.au

Response Type: Free Text
Q02PTi – Nominated HCM or eRecruitment product(s) requirement

Q02PTi products table

If applying for Q02PTi please select the product(s) below for which your organisation can provide implementation support.

Please refer to the attached table.

Q03PTa - GovDC ERP SaaS

It is mandatory that applicants applying for Q03PTa complete the Q03PTa requirements template.

*If providing multiple attachments as part of your response please upload as 1 zip folder.

Q03PTa GovDC ERP SaaS requirements template

Response Type: Upload
Q04PTa - Gov DC ERP PaaS

It is mandatory that applicants applying for Q04PTa complete the Q04PTa requirements template.

*If providing multiple attachments as part of your response please upload as 1 zip folder.

Q04PTa GovDC ERP PaaS requirements template

Response Type: Upload
GovDC Market Place Rules - Mandatory if applying for any of the following: C03PTa, C04PTa, C05PTa

Please complete and upload the attached template if applying for any of the following sub-categories.

C03PTa

C04PTa

C05PTa

GovDC Market place rules

Response Type: Upload
Q05PTa – Expense Management Systems

It is mandatory that applicants applying for Q05PTa complete the Q05PTa requirements template.

*If providing multiple attachments as part of your response please upload as 1 zip folder.

Q05PTa Expense Management Systems requirements template

Response Type: Upload
Sub-categories for which a NSW Government Standard applies

It is mandatory that applicants applying for any of the PTs sub-categories, review the relevant NSW Government Standard and complete the applicable response template below, then upload the response template within the capabilities section of the application. A sample response template has been attached below:

Sample responses for PTS response sheet.xlsx

C04PTs Platform as a Service (PaaS) 1.2.xlsx

C05PTs Infrastructure as a Service (IaaS).xlsx

C06PTs Migration Services and Cloud Readiness.xlsx

C08PTs Marketplace Cloud Connect.xlsx

D01PTs End User Computing Services.xlsx

G01PTs Mobile Device and Application Framework.xlsx 

G04PTs Personal Safety Solutions.xlsx

M03PTs Document Management Solutions.xlsx

M05PTs Analytics Data Warehousing Solutions.xlsx 

M09PTs Software Asset Management (SAM).xlsx

M10PTs Application Programming Interface (API).xlsx

N02PTs Office Automation Standard.xlsx

N03PTs Identity Management Standard.xlsx

O01PTs STelco SIP (Session Initiation Protocol) Standard.xlsx

O02PTs Telco Fixed Data Standard.xlsx

O03PTs Telco Mobility Standard.xlsx

O06PTs Telco Wireless Services (WiFi) Standard.xlsx

O07PTs Telco Internet Standard.xlsx

O08PTs Telco Expense Management (TEM) Standard.xlsx

Response Type: Free Text
Financial Information *

In submitting this application, applicants confirm all of the following;

- The applicant is solvent; (your business’s net tangible assets are greater than its liabilities) 

- Not subject to insolvency proceedings and;

- Is able to pay all debts when they are due for payment.

If you are offered work your business may be required to get an independent financial assessment. NSW Government agencies are required to assess a contractor’s financial capacity at the time of engagement or tendering, and their ongoing ability to deliver the contracted works throughout the contract period.

Does the applicant agree to the above?

Rates/Costs of Services

Rate Cards

Applicants must provide their rates. *

Please provide a copy of your pricing schedule.

Response Type: Upload

Insurances

Insurance certificates of currency

Insurances *

When working with NSW Government, all organisations must provide proof of relevant insurances at time of tender and engagement. As a part of being accepted onto the ICT Services Scheme, all suppliers must agree to provide proof of the following relevant insurances:

$1M Professional Indemnity insurance is Mandatory for contracts under the ICT Services Scheme Advanced Registered Supplier List.

Where required by law, Workers' Compensation insurance is Mandatory.

$10M Public Liability Insurance is Mandatory for contracts under the ICT Services Scheme Advanced Registered Supplier List.

If supplying products such as hardware or software, $10M Product Liability Insurance is Mandatory for contracts under the ICT Services Scheme Advanced Registered Supplier List.

Applicant Declaration

Authorised Representative

Applicant Declaration. *
I am authorised to submit this application for and on behalf of the applicant and in doing so warrant that it is financially solvent, not subject to any legal proceedings or ICAC inquiry/ies, and the information provided is true and correct.
The applicant declaration is confirmed by the applicant's authorised representative. *

Please provide full name and contact telephone number of the applicant's authorised representative

Response Type: Free Text

Amendment History

  1. 27-Feb-2013 3:29pm

    Updated Referee report template for the Advanced Registration Supplier List questionnaire following amendment of acceptance requirements for the Advanced Registered Supplier List. Following feedback from industry and agencies, referee reports must be verifiable but do not necessarily need to be signed. The Department will verify referee reports as part of the supplier assessment process.

  2. 12-Jun-2013 10:37am

    Updating Referee Report Template to version 1.3

  3. 18-Jun-2013 12:51pm

    Updated scheme rules

  4. 18-Jun-2013 1:06pm

    Updated scheme rules

  5. 25-Mar-2014 3:31pm

    The ICT Services Scheme has been expanded to include additional Software, Hardware and Telecommunications capabilities. Please see the capabilities list for full details.

    Please note that capability Z has been removed as it was for advisory propose only.

  6. 28-Apr-2014 3:56pm

    New assessor

  7. 29-Jul-2014 5:42pm
    Capability Q 'ERP and related corporate & shared services' has now been added to the ICT Services Scheme. New questions have been added to the application but these are only mandatory for applicants applying for this new capability. Please refer to the Scheme application for full details.
  8. 15-Sep-2015 11:10am

    New category opened refer to attached file :

    ICT Services Scheme: Adjustment to ERP Category Q

     

  9. 20-Oct-2015 1:46pm
     
    ICT Services Scheme: adjustment to sub-category Q05PTr

    Sub-category Q05PTr - Expense Management Systems, under ERP Category Q on the ICT Services Scheme, has been re-opened to become Q05PTa.

    Q05PTr was restricted to suppliers which responded to a request for information (RFI) and were deemed to have met essential requirements (Offer Endorsed Providers). These restrictions were for a period of six months.

    These PTr sub-categories are now reclassified as an open PTa (‘a’ = accreditation) type offering, where suppliers will be able to apply on a regular basis, with the same requirements used in the RFI to form part of the standard ICT Services Scheme application process.

    The sub-category will be classified as:
    • Q05PTa, which includes all Expense Management Systems (EMS).
    This sub-category will allow eligible buyers to select EMS solutions that have already been assessed as meeting essential requirements.

    ICT Services Scheme suppliers on Q05PTr

    Suppliers which are currently pre-qualified for Q05PTr will automatically be registered for Q05PTa. No application is required.

    About the scheme

    Category Q: Enterprise Resource Planning (ERP) and related corporate and shared services was first released in consultation with industry in July 2014. It now includes the following sub-categories:
    • Q01 - Professional services
    • Q01PTa - Services aligned to the NSW Government standard business processes
    • Q02PTi - Human capital management (HCM) or eRecruitment implementation partners
    • Q02PTr - Human capital management (HCM) and eRecruitment
    • Q03PTa - GovDC software as a service
    • Q04PTa - GovDC platform as a service
    • Q05PTa - Expense management systems (EMS) including purchasing cards

    Accessing the scheme

    ERP as a Service will be available to eligible buyers via the ICT Services Catalogue.

    The complete list of ICT Services Scheme categories can be accessed on the ProcurePoint website.

    Further information

    For more information, please view the ICT Services Scheme page on the ProcurePoint website.

    For further assistance, please contact the NSW Procurement Service Centre on 1800 679 289 or by email.

     

  10. 19-Jan-2016 11:33am

    PLEASE NOTE THIS SCHEME HAS BEEN EXTENDED UNTIL 28th FEBRUARY 2018

  11. 10-Feb-2016 9:06am

     

    The NSW Government recognises that there is considerable scope for improving how the public sector invests in and uses ICT to deliver services to the people of NSW.   In order to reduce duplication and promote a cohesive, sector-wide approach to ICT, the NSW Department of Finance, Services and Innovation (DFSI) has developed ICT procurement and technical Standards (the ‘Standards’).   The Standards establish minimum requirements for ICT products and services, and will be incorporated into the existing ICT Services Scheme.  The following five (5) Standards are now open for suppliers to apply against:

     

    C06PTs - Migration Services and Cloud Readiness

     

    D01PTs - End User Computing Services

     

    G01PTs - Mobile Device and Application Framework       

     

    M03PTs - Document Management Solutions      

     

    M05PTs - Analytics and Data Warehousing Solutions

     

    Sub-categories marked with suffix ‘PTs’, represent those which are aligned to a Standard.   

     

    DFSI is seeking suppliers on the Registered Supplier List or the Advanced Registered Supplier List, as defined in the ICT Services Scheme Rules, to respond to the Standards with solutions for inclusion on the ICT Services Catalogue.  The response will need to demonstrate how the service(s) address each element of the NSW Government Standard.

     

    A copy of the Standards are available here:  https://www.finance.nsw.gov.au/ict/priorities/infrastructure-and-managed-services/procurement-and-technical-standards

     

     

     

    How to apply:

     

    Registered suppliers can apply by simply adding one or more of the above five capabilities to their existing profile.

     

    New suppliers will need to apply for the ICT Services Scheme (Scheme 0020) first, then add the relevant capability they are interested in.

  12. 26-Feb-2016 3:38pm

    Additional sub capabilities were added. C04PTs, M09PTs, and M10PTs capabilities.

  13. 14-Apr-2016 3:21pm

     

    The NSW Government recognises that there is considerable scope for improving how the public sector invests in and uses ICT to deliver services to the people of NSW.   In order to reduce duplication and promote a cohesive, sector-wide approach to ICT, the NSW Department of Finance, Services and Innovation (DFSI) has developed ICT procurement and technical Standards (the ‘Standards’).   The Standards establish minimum requirements for ICT products and services, and will be incorporated into the existing ICT Services Scheme.  The following five (5) Standards are now open for suppliers to apply against:

     

    C08PTs Marketplace Cloud Connect

     

    O01PTs STelco SIP (Session Initiation Protocol) Standard

     

    O02PTs Telco Fixed Data Standard

     

    O03PTs Telco Mobility Standard

     

    O06PTs Telco Wireless Services (WiFi) Standard

     

    O07PTs Telco Internet Standard

     

    Sub-categories marked with suffix ‘PTs’, represent those which are aligned to a Standard.   

     

    DFSI is seeking suppliers on the Registered Supplier List or the Advanced Registered Supplier List, as defined in the ICT Services Scheme Rules, to respond to the Standards with solutions for inclusion on the ICT Services Catalogue.  The response will need to demonstrate how the service(s) address each element of the NSW Government Standard.

     

    A copy of the Standards are available here:  https://www.finance.nsw.gov.au/ict/priorities/infrastructure-and-managed-services/procurement-and-technical-standards

     

    How to apply:

     

    Registered suppliers can apply by simply adding one or more of the above five capabilities to their existing profile.

     

    New suppliers will need to apply for the ICT Services Scheme (Scheme 0020) first, then add the relevant capability they are interested in.

  14. 21-Feb-2017 3:17pm

     

    21st February 2017

     

    We have made amendments to the ICT Services Scheme to simplify the application process, these amendments include:

     

    Suppliers are no longer required to provide their insurances, indemnity, and an independent financial assessment when applying to become prequalified on the ICT scheme. Suppliers must agree to hold appropriate insurances, indemnity, and provide an independent financial assessment at or prior to engagement confirming that they are solvent and not subject to any insolvency proceedings.

  15. 16-Aug-2017 4:20pm

    Addendum No 1 to cover Procure IT v3.2. Please click here for summary of key changes.

  16. 6-Dec-2017 2:29pm

    Addition of Accessibility ICT Procurement Standard to Scheme Rules.

    https://www.finance.gov.au/blog/2016/09/09/Accessibility-ICT-Procurement-Standard/

  17. 22-Jan-2018 4:41pm

    ICT scheme has been extended to 28/02/2019

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